A remote monitoring method for digital TV receiving terminal
A digital TV receiving and remote monitoring technology, applied in electrical components, image communication, selective content distribution, etc., can solve the problems of missing equipment, reduced service quality, inconvenient maintenance, etc., to reduce maintenance costs and improve service quality , the effect of improving service efficiency
Inactive Publication Date: 2017-02-08
SICHUAN CHANGHONG ELECTRIC CO LTD
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Problems solved by technology
However, because users usually cannot describe equipment problems clearly, and maintenance personnel do not have professional instruments to go to the site for testing, it is difficult to quickly find or even find the problem of the equipment, which causes great inconvenience to maintenance and greatly reduces quality of service
At the same time, it is also impossible to have a good understanding of the user's needs, resulting in the decoupling of research and development and demand
Method used
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[0021] like figure 1 As shown, the remote monitoring method of the digital television receiving terminal of the present invention has the following steps:
[0022] Step 1: According to the running status report sent by the application program, judge whether there is an abnormal exit of the application program in the receiving terminal (this is the prior art), and if so, obtain the abnormal thread stack data (the abnormal thread stack data is the data automatically generated when the program is running ), and encapsulate the data into a real-time message, if not, go to step 2. A real-time message consists of image 3 As shown, it consists of message identifier, message type, digital TV receiving terminal ID, message data length and message data content. The meanings of each component are as follows:
[0023] Message ID (Tag): The beginning of a message can be represented by a 1-byte data.
[0024] Message type (referred to as type): It can be divided into real-time messages ...
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The invention provides a method for remote monitoring of a digital television receiving terminal. The method comprises the following steps: (1) judging whether an application program in the receiving terminal abnormally exits, if so, acquiring abnormal thread stack data and encapsulating the data into a real-time message, otherwise carrying out the step (2); (2) if message data transmitted from the application program is received, analyzing and then encapsulating the message data into a real-time message if the message data is user debugging information data, otherwise encapsulating the message data into a storage message; and (3) directly transmitting the real-time message to a remote server, and storing the storage data in storage equipment. The method realizes remote monitoring on the terminal by a digital television receiving end manufacturer or an operator, so that the service efficiency and quality can be improved, a strong basis is provided for researching and developing terminal products and solving problems by maintainers, and the research and development cost and maintenance cost are reduced.
Description
technical field [0001] The invention relates to the technical field of embedded systems, in particular to a remote monitoring method for a digital TV receiving terminal. Background technique [0002] Existing digital TV receiving terminals (such as set-top boxes) are all one-way devices, which can only receive data information sent by the server device, but cannot send their own status information to the server. Once there is a problem with the digital TV receiving terminal, the user usually reports for repairs, and then the maintenance personnel carry out door-to-door repairs. However, because users usually cannot describe equipment problems clearly, and maintenance personnel do not have professional instruments to go to the site for testing, it is difficult to quickly find or even find the problem of the equipment, which causes great inconvenience to maintenance and greatly reduces quality of service. At the same time, it is also impossible to have a good understanding o...
Claims
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IPC IPC(8): H04N21/442H04N21/258
Inventor 胡华君
Owner SICHUAN CHANGHONG ELECTRIC CO LTD