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Processing method, device and system of collapse information

A processing method and technology for processing solutions, applied in the computer field, can solve problems such as no solution is proposed, and the client cannot automatically obtain the solution, etc.

Active Publication Date: 2014-01-29
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] Aiming at the problem in the related art that the client cannot automatically obtain an accurate solution when the application program of the client crashes, no effective solution has been proposed so far. Therefore, the main purpose of this application is to provide a crash information processing Method, device and system to solve the above problems

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  • Processing method, device and system of collapse information
  • Processing method, device and system of collapse information
  • Processing method, device and system of collapse information

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Embodiment Construction

[0030] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other. The present application will be described in detail below with reference to the accompanying drawings and embodiments.

[0031] figure 1 is a schematic structural diagram of a crash information processing system according to an embodiment of the present application; figure 2 is based on figure 1 A schematic diagram of the detailed structure of the crash information processing system of the illustrated embodiment.

[0032] Such as figure 1 As shown, the processing system of the crash information includes: a client 10, which is used to generate a crash information file; a server 30, which is used to extract the feature information in the crash information in the crash information file after obtaining the crash information file generated by the client 10 , and perform query operations from the rule base ac...

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Abstract

The invention discloses a processing method, device and system of collapse information. The method comprises the steps that a server obtains a collapse information file generated by a client; feature information in the collapse information in the collapse information file is extracted; query operation is conducted in a rule base according to the feature information so as to obtain a processing scheme corresponding to the collapse information; the processing scheme is returned back to the client so that an application program generating the collapse information can be processed; under the circumstance that the processing scheme of the corresponding first collapse information is not found in the rule base, the server obtains the processing scheme for processing the first collapse information from a scheme data base, and the incidence relation between the first collapse information and the corresponding processing scheme is used as a piece of processing rule information to be stored in the rule base. According to the processing method, device and system, when the client collapses, the server can automatically feed the processing scheme corresponding to the current collapse information back to the client.

Description

technical field [0001] The present application relates to the computer field, in particular, to a method, device and system for processing crash information. Background technique [0002] During the operation of the application software on the client, there will be operation errors due to various reasons such as illegal operations, thus generating crash information, and the main reasons for the crash can be classified into two categories, one is the client program depends on There is a problem with the environment or files on a current user's computer, and one is that a file of the client program itself is wrong or damaged. When the client crashes, it will seriously cause the software process of the application program on the client to crash, so that the user cannot use the application software normally. [0003] In view of the situation that the application software crashes on the client side, the prior art adopts the following two mainstream crash handling methods: [00...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07G06F17/30
Inventor 金宇胡洪卫
Owner ALIBABA GRP HLDG LTD