System for self-service ordering and clearing

Abstract

The invention discloses a system for self-service ordering and clearing, which comprises a front-desk host computer, an order reception device located on a kitchen, and at least one self-service ordering and clearing terminal group, wherein each self-service ordering and clearing terminal group comprises a terminal equipment exchanger and at least one self-service ordering and clearing terminal; each self-service ordering and clearing terminal is connected with the terminal equipment exchanger; the terminal equipment exchanger is connected with the front-desk host computer through a communication network; and the order reception device is respectively communicated with the front-desk host computer and the terminal equipment exchanger through the communication network. According to the system for self-service ordering and clearing, intelligent ordering and self-service clearing are realized by utilizing a plurality of the self-service ordering and clearing terminals, the intelligent degree is high, the manpower resource is saved, and the cost is saved; an order can be sent to a kitchen through the communication network, so that the ordering efficiency is improved, and the dinning is enabled to be in order; and the self-service ordering and clearing terminals combine voice ordering and touch ordering so as to be convenient for customers with different physiques to use, has a wide range of application, and provides good experience for diners.

Description

technical field [0001] The invention relates to the field of catering services, in particular to a self-service ordering and settlement system. Background technique [0002] Today, with the vigorous development of the market economy, the hotel and catering industries are developing rapidly. With the continuous improvement of the economic environment, as a service industry, facing the increasingly fierce competition in the catering industry, how to strengthen management, improve work efficiency and improve service quality has become an urgent problem to be solved. [0003] At present, the commonly used method of ordering and settlement in the catering industry is that after the customer enters the restaurant, the waiter will hand over the menu for the customer to view and choose. The dishes ordered by the customer are recorded by the waiter to generate a menu, and then sent to the kitchen. Cook according to the menu given by the waiter; after the customer finishes eating, go...

AI Technical Summary

Problems solved by technology

[0004] This method of ordering and settlement has the following disadvantages: (1) When ordering, the waiter must complete the order. When there are many customers, there will be a phenomenon of waiting for the waiter to order. The efficiency of ordering is low and time is wasted. Sometimes customers will be lost because of this; (2) When checking out, you need to go to the front desk again to complete the checkout, which is troublesome for customers, and when there are many customers, you have to wait in line; Not only does it increase the workload of the waiters, but it is also inefficient and has a certain impact on the operation of restaurants or hotels; (4) Ordering and settlement are all done manually, which requires large human resources, high costs, and low intelligence; (5) ) Due to the reason of the waiter, it is easy to appear the phenomenon that the person who orders first is served later, which makes customers feel dissatisfied, which not only reduces the service quality of the restaurant, but also easily leads to conflicts

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