Method, equipment and system for carrying out fault diagnosis

Abstract

Disclosed are a fault diagnosis method, device and system, which belong to the field of communications. The method comprises: conducting a wireless connection with a home gateway device in a local area network; if the wireless connection is conducted successfully, sending a diagnosis request to the home gateway device, so that the home gateway device conducts a fault diagnosis; and receiving a fault diagnosis result returned by the home gateway device. After conducting a wireless connection with a home gateway device in a local area network successfully, sending, by a terminal, a diagnosis request to the home gateway device, thereby triggering the home gateway device to conduct a fault diagnosis, so that the present invention ensures that when a fault occurs in the home gateway device, a user can obtain a fault situation of the home gateway device in time through a terminal which is located in the same local area network as the home gateway device, rather than depending on an NMS, and therefore, the present invention can not only remove the fault in time and improve the diagnosis efficiency of the home gateway device, but also save labour resources for operating and maintaining the home gateway device and reduce the costs for the user to use the home gateway device.

Description

technical field [0001] The present invention relates to the communication field, in particular to a fault diagnosis method, device and system. Background technique [0002] With the rapid development of communication technologies, the number of home gateway devices is increasing. The home gateway device is a network device located inside the home, and its function is to enable various network devices in the home to obtain Internet services, or to enable these network devices to communicate with each other. When the home gateway equipment fails, if the failure cannot be eliminated in time, the network equipment in the home will not be able to connect to the network normally. Therefore, when the home gateway equipment fails, it is necessary to diagnose the failure of the home gateway equipment in time to ensure the normal operation of the network equipment in the home. [0003] In the prior art, when diagnosing the fault of the home gateway device, two methods are generally ...

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Problems solved by technology

[0004] For the above-mentioned first method of diagnosing the fault of the home gateway device, since the user needs to contact the operator to trigger the fault diagnosis when the home gateway device fails, the dependence on the operator is relatively large, and at the same time, the fault cannot be diagnosed in time. Perform diagnostics, which is less efficient in diagnosing home gateway device failures

For the above second method of diagnosing the fault of the home gateway device, if the operator arranges relevant personnel to manually diagnose the home gateway device, due to the large number of home gateways, it is difficult to meet the maintenance and management requirements of the home network In addition to being unable to make an accurate and timely diagnosis of the home gateway device, the efficiency of diagnosing the home gateway device failure is low, and it is also necessary to have on-site service by specialized technicians to diagnose the home gateway device, which wastes human resources and makes users maintain the home gateway. The cost of equipment is also higher

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