Air conditioner after-sale fault data processing method and system

Abstract

The invention discloses an air conditioner after-sale fault data processing method and system. According to the method and system, the model of an air conditioner to be maintained is determined through obtained user information, the allowed range of standard operation parameters corresponding to the model of the air conditioner is determined, the current fault data are obtained by judging whether the actual operation parameters are in the allowed range of the standard operation parameters, then data codes corresponding to the current fault data are obtained by the adoption of a corresponding relation of fault data and fault codes, and finally, a solution of the air conditioner to be maintained is obtained by the adoption of the corresponding relation of the fault codes and the fault solution. The corresponding relations of the fault data, the fault codes and the fault solution are collected, so that the corresponding fault solution can be found out from the corresponding relations after the current fault data are obtained through the allowed range of the actual operation parameters and the standard operation parameters of the air conditioner to be maintained, automation of the fault detection diagnosis is achieved, and the maintenance efficiency of the air conditioner is improved.

Description

technical field [0001] The invention relates to the technical field of data processing, and more specifically, to a processing method and system for after-sales fault data of an air conditioner. Background technique [0002] With the development of the economy, the application of air conditioners is becoming more and more extensive. When the air conditioner has after-sales faults, for simple and common faults, users can solve them by themselves according to the pre-stored solutions in the air-conditioning controller, but for some complex and uncommon faults, it needs to be solved by after-sales personnel. [0003] After the after-sales personnel arrive at the installation site of the air conditioner to be repaired, they can judge the fault type of the air conditioner to be repaired by checking the fault code displayed by the air conditioner to be repaired, or according to the abnormal load of the air conditioner to be repaired, so as to take corresponding maintenance measure...

AI Technical Summary

Problems solved by technology

[0004] Due to the limited knowledge of the after-sales personnel, when the collected air-conditioning fault data is relatively complex, the after-sales personnel cannot accurately determine the specific fault type. Research, and then go to the site to repair the air conditioner according to the research results. Repeatedly, the maintenance efficiency of the air conditioner is reduced and a lot of time is wasted

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