System and method for storage and backup of recording files in call center
A recording file and storage system technology, which is applied in the direction of data error detection and response error generation, which can solve the waste of storage resources, recording files cannot be stored centrally, and a single recording server cannot guarantee data security. and other issues to achieve the effect of improving high reliability, simplifying configuration modification, and improving space utilization
Active Publication Date: 2019-02-01
SHANGHAI CTRIP COMMERCE CO LTD
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Problems solved by technology
[0008] The technical problem to be solved by the present invention is to overcome the defect that the recording file storage backup technology in the prior art cannot centrally store the recording files, and a single recording server cannot guarantee data security when the recording files are scattered, and it is easy to cause waste of storage resources of each single-point recording server , providing a system and method for storing and backing up recording files in a call center
Method used
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[0034] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.
[0035] Such as figure 1 As shown, the storage and backup system for recording files in a call center of the present invention includes several single-point recording servers 1 , a storage system 2 , a backup management server 3 and a database 4 .
[0036] Wherein, each single-point recording server 1 will record the phone, and store the recording file in the local disk, and also write the index information field of the recording file in the database 4; the storage system 2 includes creating unit 21, and the creating unit 21 deploys the scattered single-point recording servers 1, and creates a corresponding backup directory for each single-point recording server 1 in the storage system 2.
[0037] The backup management server 3 includes a configuration unit 31 and a backup unit 32, and the configuration unit 31 configures corr...
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The invention discloses a call center sound recording storage and backup system and a call center sound recording storage and backup method. The system comprises a plurality of single-point recording servers which are used for recording calls and storing sound recordings, a storage system which includes a creating unit used for creating a corresponding backup directory for each single-point recording server, and a backup management server which includes a configuration unit used for configuring a backup task and a deletion task for each single-point recording server and a backup unit used for reading and performing the backup tasks and the deletion tasks. The storage system further includes a distribution unit and a plurality of sub storage units, and the distribution unit distributes a sound recording of a specified date received by the storage system into multiple copies and respectively stores the multiple copies in the multiple sub storage units. By adopting the system and the method of the invention, a sound recording of a call center can be stored and backed up in a centralized way, configuration modification of a recording server of backup software is simplified, the space utilization rate of a backup server is improved, and the reliability of foreign access is improved.
Description
technical field [0001] The invention relates to a storage and backup system and method for recording files in a call center, in particular to an efficient and reliable centralized storage and backup system and method for recording files in a call center. Background technique [0002] In the prior art, there are the following problems when recording files are stored and backed up: [0003] 1. The changes of the recording server cannot be obtained automatically, and the addition and deletion of the recording server must be set in the backup software; [0004] 2. It is impossible to flexibly adjust the storage time of recording files according to the usage of storage space; [0005] 3. When the main and standby recording servers fail, it cannot be transparent to users, and it is necessary to manually switch between the main and standby recording servers; [0006] 4. Most of the commercially available backup software technology is based on single-point local backup, which cann...
Claims
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IPC IPC(8): G06F11/14
Inventor 张斌袁东海
Owner SHANGHAI CTRIP COMMERCE CO LTD