Supercharge Your Innovation With Domain-Expert AI Agents!

Method, device and server for automatic answering of network complaints

An automatic response, server technology, applied in data exchange networks, digital transmission systems, electrical components, etc., can solve problems such as high cost, low efficiency, and low efficiency

Active Publication Date: 2016-02-03
CHINA MOBILE GROUP ZHEJIANG
View PDF4 Cites 13 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] Inefficiency: A complaint requires 10086 records to send orders, 1-2 maintenance personnel to receive orders, communicate, test, troubleshoot and close the loop, usually takes about 10 hours, high cost and low efficiency

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method, device and server for automatic answering of network complaints
  • Method, device and server for automatic answering of network complaints
  • Method, device and server for automatic answering of network complaints

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0035] In order to make the technical problems, technical solutions and advantages to be solved by the present invention clearer, a detailed description will be given below in conjunction with the attached figure 15 and specific embodiments.

[0036] Such as figure 1 As shown, the complaints mainly include:

[0037]

[0038] Network complaints include: there is a signal but cannot be connected, the login interface cannot pop up, login authentication fails and cannot be logged out normally. Complaints about WLAN networks account for a high proportion and are difficult.

[0039] Such as figure 1 As shown, in the process of using WLAN, WLAN network complaints usually occur in four links, and there are two types of causes: terminal problems and network element problems. To realize automatic response to complaints, four problems need to be solved: automatically know where the user is using, down to the smallest network element; automatically know which link the user is using,...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The embodiment of the invention provides a method, a device and a server for automatic answering of network complaints. The method comprises: after a complaint work order is received, matching the received complaint work order with pre-stored user records according to terminal information of the complaint work order; and acquiring the state of a fault network element in a failure according to a key performance index in a successfully-matched user record, and analyzing a reason that leads to the failure according to the state. According to the method, states of all network elements can be automatically acquired based on a log, and the reason for abnormal use which is caused by the fault network element in a failure is analyzed, so that automatic answering of the WLAN (Wireless Local Area Network) complaints is realized, and service personnel of a network service provider can handle the network complaints independently.

Description

technical field [0001] The invention relates to wireless local area network technology, in particular to a method, device and server for automatically responding to network complaints. Background technique [0002] When dealing with WLAN (WirelessLocalAreaNetworks) complaints in the early stage, the user account number, approximate time of complaint, complaint location and complaint phenomenon can only be obtained through the complaint work order. Due to the lack of information provided by user complaints and insufficient accuracy, it is impossible to formulate targeted solutions through complaint work orders. The problem can only be reproduced through telephone return visits or on-site simulation tests, making subsequent return visits and tests difficult to reproduce. The current problem of the user at that time cannot accurately locate the cause of the fault. [0003] According to the analysis of complaint work orders, more than 65% of complaints cannot be handled as expe...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04W24/00G06Q30/02
Inventor 张敏郑航海薛嵬峰张松青谈国泉
Owner CHINA MOBILE GROUP ZHEJIANG
Features
  • R&D
  • Intellectual Property
  • Life Sciences
  • Materials
  • Tech Scout
Why Patsnap Eureka
  • Unparalleled Data Quality
  • Higher Quality Content
  • 60% Fewer Hallucinations
Social media
Patsnap Eureka Blog
Learn More

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2025 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com