Service system for electric power fault reporting and repairing

Abstract

Disclosed in the invention is a service system for electric power fault reporting and repairing. The system is composed of a 95598 service terminal, a power station service terminal, a first short message platform, a second short message platform, and a plurality of mobile APP terminals. The 95598 service terminal is connected with the power station service terminal and the second short message platform correspondingly. A user sends a fault reporting and repairing short message to the second short message platform by a mobile phone; the 95598 service terminal receives the information and an electronic service bill is generated; the 95598 service terminal sends the electronic service bill to the corresponding power station service terminal; and the multiple mobile APP terminals distributes the electronic service bill to each maintenance worker. According to the invention, the work form is filled in in a standard mode and the comment processing flow for filling in a reporting and repairing work form is clear. With the mobile APP terminals, image data like a picture with maintenance completion information can be uploaded, thereby avoiding disputes. Besides, the mobile APP terminals also can check and examine the electricians; and the user also can evaluate the maintenance by the mobile phone. Moreover, the system can be used simple and operated conveniently.

Description

technical field [0001] The invention relates to the technical field of service systems, in particular to a service system for reporting and repairing power failures. Background technique [0002] (1) The need to implement the strategic deployment of State Grid Corporation of China's "one strong and three excellent": In recent years, the State Grid Corporation of China has proposed the strategic goal of building a modern company with a strong power grid, excellent assets, high-quality services, and excellent performance. In order to fully implement the State Grid Corporation's "one strong and three excellent" strategy, guided by user needs, expand the scope of services, innovate service methods, and strive to achieve standardized and efficient power supply services, combined with the characteristics of today's information and intelligent age, it is necessary to actively promote power supply services Develop in the direction of intelligent interaction, casting first-class powe...

AI Technical Summary

Problems solved by technology

[0005] There are some deficiencies in the current power supply service work: 1. The filling of existing work orders is not standardized, and the opinions on filling in repair work orders are too simple and general; 2. It is impossible to achieve full control over the repair process, and no photos and other image data are retained after repairs. It is easy to cause disputes; 3. The repair process is cumbersome, and the process operation mainly depends on telephone contact; 4. The assessment of electricians is not clear, and there is no statistical standard for electrician repairs

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