Service processing method based on robot
A service processing and robotics technology, applied in the field of intelligent mobile robots, which can solve problems such as poor user experience and low service processing efficiency
Active Publication Date: 2016-09-21
上海木木聚枞机器人科技有限公司
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Problems solved by technology
Such a mismatch between the number of staff and the number of users who need services not only makes the user experience not good, but also makes the service processing efficiency low
Method used
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[0016] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0017] Terms used in the embodiments of the present invention are only for the purpose of describing specific embodiments, and are not intended to limit the present invention. As used in the embodiments of the present invention and the appended claims, the singular forms "a", "said" and "the" are also intended to include the plural forms unless th...
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The embodiment of the invention provides a service processing method based on a robot. The method comprises the steps of receiving identity information of a user and a service business type selected by the user; allocating a queuing number to the user according to the number allocation condition of a queue corresponding to the service business type; prompting the user to prepare required data according to the service business type; verifying whether the data prepared by the user is qualified or not; and sending prompting information representing data qualification and the queuing number of the user to a number calling platform if the data prepared by the user is qualified, thereby enabling the number calling platform to determine the next called queuing number according to the queuing number of the user and the prompting information. The number calling platform can adjust the number calling sequence according to the queuing numbers of the users and the data preparation conditions of the users; therefore, when there are multiple users queuing for service, the service sequence can be timely adjusted according to the data preparation condition of the users, and the service processing efficiency can be improved.
Description
technical field [0001] Embodiments of the present invention relate to the technical field of intelligent mobile robots, and in particular to a robot-based service processing method. Background technique [0002] In recent years, with the rapid development of robot technology, robots have been used in many applications, replacing manual labor to a certain extent. Compared with traditional industrial robots, in recent years, service robots used in the service industry have gradually entered people's field of vision. [0003] At present, the main purpose of using robots in places such as welcome halls such as enterprises and exhibitions is to attract users based on the interactive functions of robots, and to promote products and companies, and the use mode is single. [0004] At present, in offices such as banks and governments, due to the limited number of staff and the large number of users, long queues often occur. Such a phenomenon that the number of staff does not match ...
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IPC IPC(8): H04L29/06G07C11/00
CPCG07C11/00G07C2011/04H04L65/40
Inventor 蒋化冰孙斌吴礼银康力方李小山张干赵亮邹武林徐浩明廖凯齐鹏举方园李兰米万珠舒剑吴琨管伟罗璇罗承雄张海建马晨星张俊杰谭舟
Owner 上海木木聚枞机器人科技有限公司