Intelligent communication platform at automobile maintenance angle

A kind of automobile and intelligent technology, applied in the direction of instruments, etc., can solve the problems of incompatibility, etc., and achieve the effect of fast matching speed, high precision and increased range

Inactive Publication Date: 2016-10-26
DALIAN ROILAND SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the problem that there is an answer to the question in the above-mentioned answer library, but because of the problem of the expression of the question, it cannot match the answer. High matching speed to speed up problem matching

Method used

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  • Intelligent communication platform at automobile maintenance angle
  • Intelligent communication platform at automobile maintenance angle
  • Intelligent communication platform at automobile maintenance angle

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0009] Embodiment 1: a kind of intelligent communication method of automobile maintenance direction, comprises the following steps:

[0010] S1. Establish an answer library for car maintenance questions, segment the customer questions in the answer library, and extract keywords;

[0011] S2. The automobile professional corpus performs similar word matching, obtains multiple similar words of keywords in the answer database, and calculates the similarity between keywords and similar words;

[0012] Among them, the steps of optimizing the automobile professional corpus for approximate word matching are: through the word vector calculation model of the neural network, perform approximate word matching on the automobile professional corpus, obtain multiple approximate words of keywords in the answer database, and use cosine similarity Degree method obtains the similarity between keywords and similar words, and retains the word with the highest similarity as similar words.

[0013]...

Embodiment 2

[0033] Embodiment 2: an intelligent communication device for car maintenance, including:

[0034] The answer library building module builds the answer library for car maintenance questions, divides the customer questions in the answer library into words, and extracts keywords;

[0035] Approximate word matching module, the automobile professional corpus performs approximate word matching, obtains multiple approximate words of keywords in the answer database, and calculates the similarity between keywords and similar words;

[0036] Automatic machine question answering implementation module, automatic machine question answering implementation, word segmentation for customer questions, and keyword extraction, match the extracted keywords with keywords in the answer library, and return the answer when the match is successful; when the match is unsuccessful, the approximate matching keyword words, and re-match the keywords in the answer library.

[0037] The device corresponds to...

Embodiment 3

[0038] Embodiment 3: This embodiment describes the formation route of the method in embodiment 1 and the device technical solution in embodiment 2:

[0039] 3.1. Big data statistical results

[0040] Before establishing the above method and device or system, we conducted a large number of detailed big data classification research on the consultation questions of thousands of Audi car owners, and found that the questions raised by car owners mainly focused on the following aspects as shown in Table 1:

[0041]

[0042] Table 1

[0043] Among the above questions, 76% of the questions can be answered through the answer library established by technical managers and specialized auto insurance industry experts.

[0044] 3.2. Build an answer library

[0045] By extracting the questions of thousands of car owners, we formed a special answering team to answer them, formed an answer library, and extracted the keywords of the questions through the TF-IDF algorithm, so as to facilita...

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Abstract

An intelligent communication platform at an automobile maintenance angle belongs to the field of intelligent communication. The intelligent communication platform solves a problem that an answer of a problem solution exists in an answer library but a problem of the answer cannot be matched due to a problem of expression of the problem, and then the intelligent communication platform achieves high matching of the problem and the answer and accelerates a problem matching speed. Technical main points are in that the intelligent communication platform comprises a keyword extraction unit, an approximate word matching unit and a question and answer implementation unit; according to the keyword extraction unit, an answer library of automobile maintenance problems is established, word segmentation is performed on customer problems in the answer library, and keywords are obtained through extraction; according to the approximate word matching unit, an automotive professional corpus is used in approximate word matching, a plurality of approximate words of the keywords in the answer library are obtained, and similarity degrees of the keywords and the approximate words are obtained through calculations; and, according to the question and answer implementation unit, automatic machine question and answer implementation is performed, word segmentation is performed on a customer problem, a keyword is extracted, the extracted keyword matches keywords in the answer library, an answer is returned when matching is successful, and, when the matching is not successful, approximate words of the keyword are matched, and the keywords in the answer library are re-matched.

Description

technical field [0001] The invention belongs to the field of intelligent communication, and relates to the establishment and application of an automatic machine question-and-answer communication method for automobile maintenance problems. Background technique [0002] In recent years, with the increasing number of automobiles, the demand for automobile breakdown maintenance consultation has also increased. Traditional automobile 4S stores have not been able to provide services because their growth is far behind the growth of automobiles, and some 4S shops exist. Dishonest behavior, so the disadvantages are becoming increasingly prominent. [0003] In addition, the emergence of intelligent human-computer communication technology for car maintenance issues allows customers to collect questions, organize technical personnel to answer customer questions, and form an answer library corresponding to customer questions; after a lot of research, keywords in the questions For statis...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
CPCG06Q10/20
Inventor 田雨农董向前
Owner DALIAN ROILAND SCI & TECH CO LTD
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