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Exception handling method and device

An exception handling and exception technology, applied in the field of exception handling, can solve the problems of technical personnel solution sharing, time-consuming exception handling, etc.

Active Publication Date: 2016-12-07
杭州网易智企科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] To sum up, the existing exception handling method is time-consuming due to the inability of technicians to share exception solutions in a timely manner.

Method used

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  • Exception handling method and device

Examples

Experimental program
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Embodiment 1

[0189] In this embodiment, the exception information includes stack information, wherein the stack information is used to describe the cause and content of the exception. According to the stack information in the exception information, the cause and content of the exception can be known.

[0190] image 3 It is a schematic flowchart of Embodiment 1 of an exception handling method provided by the present invention, including the following steps:

[0191] Step 301, receiving a solution acquisition request carrying specified exception information sent by a user.

[0192] Step 302 , for each exception information in the pre-stored exception information and corresponding solution data, calculate the similarity between the stack information in the stored exception information and the stack information in the specified exception information.

[0193] Wherein, the stored abnormality information is the abnormality information stored in advance and the abnormality information in the da...

Embodiment 2

[0235] In this embodiment, the exception information includes stack information and device information. The stack information is used to describe the cause and content of the exception. According to the stack information in the exception information, the cause and content of the exception can be known. The device information is the installation There is information on the device (user terminal) of the APP that issued the specified abnormality information.

[0236] Figure 7 It is a schematic flowchart of Embodiment 2 of an exception handling method provided by the present invention, including the following steps:

[0237] Step 701: Receive a solution acquisition request carrying specified exception information sent by a user.

[0238] Step 702, for each exception information in the pre-stored exception information and data corresponding to the solution, calculate the similarity between the stack information in the stored exception information and the stack information in the ...

Embodiment 3

[0262] In this embodiment, the exception information includes the stack information and the recommended value of the solution, where the recommended value of the solution is: when the user solves the exception corresponding to the submitted exception information through the obtained solution, the user can choose to use the obtained solution The recommended value of the solution increases. When the user fails to solve the abnormality corresponding to the abnormal information submitted by the obtained solution, the user can choose to decrease the recommended value of the obtained solution. That is, the user can choose the solution according to the actual situation The recommended value of the solution can be increased or decreased, so that some solutions with low practical application value can be filtered.

[0263] Figure 9 It is a schematic flowchart of Embodiment 3 of an exception handling method provided by the present invention, including the following steps:

[0264] Ste...

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Abstract

The embodiment of the invention provides an exception handling method. The method comprises the steps of receiving a solution obtaining request sent by a user and carrying designated exception information; in prestored exception information and data corresponding to solutions, exception information with the similarity larger than or equal to a first similarity threshold value as the designated exception information is matched; if the matched exception information with the similarity larger than or equal to a first similarity threshold value as the designated exception information is matched, the solution corresponding to the matched exception information is extracted from the prestored exception information and data corresponding to solutions; the extracted solution corresponding to the matched exception information is provided for a user. The solution determination efficiency can be improved, and then the exception processing efficiency is improved. In addition, the embodiment of the invention further provides an exception handling device.

Description

technical field [0001] Embodiments of the present invention relate to the technical field of exception handling, and more specifically, embodiments of the present invention relate to an exception handling method and device. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] The quality tracking platform is used to track the quality of the published APP (Application, application program), that is: integrate the specified SDK (Software Development Kit, software development kit) in the published APP, when the APP in the terminal is abnormal , the SDK integrated in the APP collects the abnormalities of the APP, and reports the collected exceptions to the quality tracking platform; the quality tracking platform sorts the abnormalities reported by the APP side and presents them t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07
CPCG06F11/079
Inventor 卓辉周森朱星星
Owner 杭州网易智企科技有限公司
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