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Interactive processing method and device
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An interactive processing and interactive voice technology, applied in the field of communication, can solve problems such as the inability to display web pages and IVR voice simultaneously
Active Publication Date: 2017-01-11
ZTE CORP
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Abstract
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Problems solved by technology
[0004] The present invention provides an interactive processing method and device to at least solve the problem in the related art that web pages and IVR voices cannot be displayed synchronously
Method used
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Embodiment 1
[0101] Figure 10 It is a flowchart of mapping table query according to an embodiment of the present invention. like Figure 10 As shown, the process includes the following steps:
[0102] Step S1002, the browser displays the Web page to the user and plays the IVR voice;
[0103] Step S1004, receiving user input, querying the mapping table, and obtaining the next Web URL or the DTMF code used to request the next IVR node.
Embodiment 2
[0105] Figure 11 It is a flow chart of downloading a mapping table according to a preferred embodiment of the present invention. like Figure 11 As shown, the method may include the following processing steps:
[0106] Step S1102, the browser requests and downloads the Web page from the Web server;
[0107] Step S1102', the browser performs an IVR call with the IVR server;
[0108] Note: the above steps S1102 and S1102' can only execute one of them.
[0109] Step S1104, the browser displays the Web page or plays the IVR voice to the user;
[0110] Step S1106, the user initiates an IVR call or requests a Web page;
[0111] Note: if the user is already browsing the Web page in step S1104, then step S1106 is to initiate an IVR call; if the user is already talking in IVR in step S1104, then step S1106 is to request the Web page.
[0112]Step S1108, the browser requests and downloads the mapping table from the web server;
[0113] Step S1110, the browser stores the mapping ...
Embodiment 3
[0119] Figure 12 It is a flow chart of a user performing a Web page operation according to an embodiment of the present invention. like Figure 12 As shown, the process may include the following processing steps:
[0120] Step S1202, the browser displays the Web page to the user and plays the corresponding IVR voice at the same time;
[0121] Step S1204, the user clicks the mouse to request a new web page;
[0122] Step S1206, the browser requests a new web page from the web server;
[0123] Step S1208, the browser queries the mapping table to obtain the DTMF code corresponding to the new IVR voice;
[0124] Step S1210, the browser sends the DTMF code obtained by query to the IVR server to obtain the new IVR voice;
[0125] In step S1212, the browser displays the new web page and plays the corresponding new IVR voice at the same time.
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Abstract
The invention provides an interactive processing method and an interactive processing device. The interactive processing method comprises the steps of receiving a request operation used for requesting to obtain interactive voice response (IVR) voice or a Web page; initiating a request of acquiring the Web page corresponding to the IVR voice according to a mapping relation, or initiating a request of acquiring the IVR voice corresponding to the Web page, wherein the mapping relation is a mapping relation between the Web page and the IVR voice; and displaying the Web page and the IVR voice to a user. According to the method and device provided by the invention, the problem that in related technologies, the Web page and the IVR voice cannot be synchronously shown is solved, and thus the effect of synchronously showing the Web page and the IVR voice associated with each other is achieved, and the effect of synchronization of the Web page and the IVR page is achieved.
Description
technical field [0001] The present invention relates to the communication field, in particular, to an interaction processing method and device. Background technique [0002] With the development of science and technology, browser-based real-time communication (Web based Real-time Communication, referred to as WebRTC) technology is becoming more and more mature. The market has developed rapidly. In the related art, during a user's call, including a personal call and a call between the user and an Interactive Voice Response (IVR) system of an enterprise call center, it is only a monotonous voice communication. In this scenario, users generally want to be able to operate the call and content; for example, in the process of accessing the interactive voice responsesystem, the user can press the button according to the voice prompt to enter the next menu; at the same time, the browsed content can be Further obtain new content after clicking, for example, a new Web page can be o...
Claims
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Application Information
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