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Hardware fault recognition method and device

A hardware failure and identification method technology, applied in the field of network communication, can solve the problems of increasing labor costs, reducing user experience, increasing equipment costs, etc., to achieve the effects of improving user experience, increasing processing speed, and improving accuracy

Inactive Publication Date: 2017-03-15
XIAOMI INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

It can be seen that the method for solving the problems reported by users in related technologies not only increases labor costs, but also increases equipment costs, and at the same time, reduces user experience.

Method used

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  • Hardware fault recognition method and device
  • Hardware fault recognition method and device
  • Hardware fault recognition method and device

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Embodiment Construction

[0086] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0087] The terminology used in the present disclosure is for the purpose of describing particular embodiments only, and is not intended to limit the present disclosure. As used in this disclosure and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood...

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Abstract

The invention relates to a hardware fault recognition method and device. The hardware fault recognition method comprises the steps of receiving fault information sent by a first terminal; recognizing a hardware fault according to the fault information; and performing hardware fault prompting on the first terminal when the hardware fault is recognized. Therefore, the hardware fault recognition method can automatically recognize a hardware fault and perform hardware fault prompting, so that the processing speed of the hardware fault is improved, and the user experience is further improved.

Description

technical field [0001] The present disclosure relates to the technical field of network communication, and in particular, to a method and device for identifying hardware faults. Background technique [0002] With the continuous development of network communication technology, intelligent terminals have been widely used. However, various problems may occur during the user's use of the smart terminal. In related technologies, not only do users need to report problems found by users, but if customer service personnel cannot solve the problems reported by users, technical personnel are also required to come to solve the problems, or even come to solve them several times. It can be seen that, the method for solving the problem reported by the user in the related art not only increases the labor cost, but also increases the equipment cost, and at the same time, reduces the user experience. Contents of the invention [0003] In order to overcome the problems existing in related...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24G06F11/07
CPCH04L41/069G06F11/0748H04L41/0631
Inventor 张军鲍红彬茹忆
Owner XIAOMI INC