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Method and device for realizing user replacement in switchboard service

A business application and user technology, applied in the field of communication, can solve the problems of not being able to adapt to the crisis environment, and the single implementation method of the attendant console business.

Inactive Publication Date: 2017-04-05
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The present invention provides a method and device for implementing user replacement in switchboard services. The method and device provided by the present invention solve the problem that the existing attendant console service has a single implementation method and cannot adapt to some crisis environments

Method used

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  • Method and device for realizing user replacement in switchboard service
  • Method and device for realizing user replacement in switchboard service
  • Method and device for realizing user replacement in switchboard service

Examples

Experimental program
Comparison scheme
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Embodiment 1

[0048] Such as image 3 As shown, the embodiment of the present invention provides a method for implementing user replacement in the switchboard service. The method is applied in the switchboard service, and specifically includes:

[0049]Step 301, the switchboard service application server (Application Server, AS) receives the call out request initiated by the switchboard service WEB server (Web Server, WS), and obtains call information from the call out request;

[0050] Wherein, in order to determine the user who initiated the call request and the called user corresponding to the call request, the corresponding user can be determined through the unique identifier corresponding to the user, so the call information can include: the unique identifier of the operator and the first A unique identifier for a user.

[0051] Step 302, according to the call information, it is determined that the operator needs to communicate with the first user who is in communication with the seco...

Embodiment 2

[0095] use figure 1 The network element structure diagram shown in the present invention provides a specific description of a method for implementing user replacement in switchboard services:

[0096] Wherein, the equipment involved in this embodiment and the exchange protocol include:

[0097] Operator login web interface: Provides the operator with a web interface to query data or call control, such as logging in on a PC browser.

[0098] Switchboard business WEB server (Web Server, WS): Provide switchboard business call HTTP service function, user login, call number filling, call control and information display interface and other functions.

[0099] Switchboard service application server (Application Server, AS): Provides the underlying switchboard service capabilities, such as: call control, status reporting, bill generation and other functions.

[0100] MRS media server (Media Resource Server, MRS): provides voice media capabilities, generally a media server (Media Ser...

Embodiment 3

[0138] Such as Image 6 As shown, the embodiment of the present invention also provides a switchboard service application server, the switchboard service application server includes:

[0139] The information acquisition module 601 is configured to receive an outgoing request initiated by the switchboard service WEB server WS, and obtain call information from the outgoing request;

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Abstract

The invention discloses a method and a device for realizing user replacement in switchboard service. The method particularly comprises steps: an AS receives a call-out request initiated by a WS, and call information is acquired in the call-out request; when the phenomenon that an operator needs to communicate with a first user in communication with a second user right now is determined according to the call information, whether to receive replacement information sent by the operator is detected; when the replacement information is determined to be received, whether the first user meets replaced conditions is detected, and if yes, a response is given to the call request to enable the operator to be in bridge connection with the first user. According to the method, the device and the system disclosed by the invention, the problems that the existing attendant service realization mode is single and can not applied to certain crisis environments can be solved.

Description

technical field [0001] The invention relates to the technical field of communications, in particular to a method and device for realizing user replacement in switchboard services. Background technique [0002] The virtual switchboard (Centrex) service is a group service, including the extension service and the switchboard service. It is one of the important components of the current telecommunications service. It has the advantages of diverse services, "zero hardware" investment, no change to the existing network, and easy planning. Favored by operators, users in the group can be traditional users such as Public Switched Telephone Network (Public Switched Telephone Network, PSTN), Global System for Mobile Communication (Global System for Mobile Communication, GSM), CDMA (Code Division Multiple Access, CDMA) users can also be new users such as soft terminals, integrated access devices (IAD), IP telephones, and video terminal users. At the same time, due to the advantages of l...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51
CPCH04M3/51H04M3/58H04M3/523
Inventor 屈天喜钱晨朱凯付宁宁
Owner ZTE CORP
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