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A connection method, server and terminal for remote assistance

A remote assistance and remote terminal technology, applied in the field of server and terminal, remote assistance connection methods, can solve problems that cannot be solved in a timely and effective manner

Active Publication Date: 2018-09-04
VIVO MOBILE COMM CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a remote assistance connection method, server, and terminal to solve problems that cannot be solved in a timely and effective manner when problems occur in user terminals

Method used

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  • A connection method, server and terminal for remote assistance
  • A connection method, server and terminal for remote assistance
  • A connection method, server and terminal for remote assistance

Examples

Experimental program
Comparison scheme
Effect test

no. 1 example

[0047] like figure 1 As shown, the remote assistance connection method of the first embodiment of the present invention is applied to the server, and the method includes:

[0048] Step 101: Receive a remote connection establishment request sent by a user terminal, where the remote connection establishment request carries remote assistance type information required by the user terminal.

[0049] In the first embodiment, the remote connection establishment request is generated by the user terminal when it needs the assistance of the remote terminal to initiate a remote connection. Therefore, in this step, the server will first receive the remote connection establishment request sent by the user terminal, Further, subsequent connection establishment can be performed according to the remote connection establishment request. The remote assistance type message carried in the remote connection establishment request indicates the remote assistance content specifically required by the u...

no. 2 example

[0062] like figure 2 As shown, the remote assistance connection method of the second embodiment of the present invention is applied to the server, and the method includes:

[0063] Step 201: Receive a remote connection establishment request sent by a user terminal, where the remote connection establishment request carries remote assistance type information required by the user terminal.

[0064] Same as the first embodiment, the remote connection establishment request is generated by the user terminal when it needs the assistance of the remote terminal to initiate a remote connection. Therefore, in this step, the server will first receive the remote connection establishment request sent by the user terminal, and then Subsequent connection establishment can be performed according to the remote connection establishment request. The remote assistance type message carried in the remote connection establishment request indicates the remote assistance content specifically required...

no. 3 example

[0101] like Figure 4 As shown, a remote assistance connection method according to the third embodiment of the present invention is applied to a user terminal, including:

[0102] Step 401, sending a remote connection establishment request to a server, where the remote connection establishment request carries remote assistance type information required by the user terminal.

[0103] In this step, when the user terminal needs assistance from the remote terminal, it sends a remote connection establishment request to the server according to the triggered remote assistance start instruction, and initiates a remote connection. Wherein, the remote assistance type message carried in the remote connection establishment request may indicate the remote assistance content specifically required by the user terminal, such as remote diagnosis, remote screen recording, or real-time collection of user data. The remote assistance start instruction may be triggered by a user input operation, o...

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Abstract

The invention provides a connection method of remote assistance, a server and a terminal, and relates to the technical field of communications. The method is applied to the server, and comprises the steps of receiving a remote connection establishment request sent by a user terminal, wherein the remote connection establishment request carries remote assistance type information needed by the user terminal; allocating a first address used for public network access to the user terminal according to the remote connection establishment request, and determining a second address, used for public network access, of a remote terminal; sending a first connection notice carrying the first address and the second address to the user terminal based on the first address and the second address, and sending a second connection notice carrying the first address and the remote assistance type information to the remote terminal; receiving remote connection establishment response returned by the remote terminal, and forwarding the remote connection establishment response to the user terminal. After the scheme is adopted, the aim of effectively solving the problems of the user terminal in time can be realized.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a remote assistance connection method, server and terminal. Background technique [0002] With the development and application of the Android system, based on its unique advantages, it is being applied to more electronic product fields on a large scale, such as mobile phones, tablet computers, vehicle systems, TV set-top boxes STB, smart appliances and smart conference systems, etc., have involved In all walks of life, it is expected to gradually become the infrastructure of the future intelligent society. [0003] However, as a constantly developing and perfecting system, the Android system often has many serious loopholes in a certain period of time. Although the Android system itself has an upgrade and maintenance function, considering the differences in hardware platforms, it is generally impossible to directly upgrade and maintain in a unified manner, especia...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08
CPCH04L67/025H04L67/125
Inventor 王清明
Owner VIVO MOBILE COMM CO LTD
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