System and method capable of instantly looking up line of customer

Abstract

The invention discloses a system and method capable of instantly looking up a line of a customer. A screening module (2) of the system conducts information screening and judging on a customer name input by a query module (1) in a distribution automation system, if the same customer name exists, a precise query process is conducted, and if the same customer name does not exist, a fuzzy query process is conducted; a dialog box option module (3) outputs searched similar customer names to dialog box options to allow operating personnel to manually select, a database searching module (4) conducts searching in a line database and a customer database which are stored in the distribution automation system and pops up a customer line diagram page (5) after obtaining a result in searching, a customer effect module (6) enables the customer to perform two-flash emphasis, the number of a tower where the customer is located or the number of a ring main unit control switch of the customer is seen, and then a customer administration department and related information whether or not overload occurs are conveniently queried. The system is easy and convenient to use, easy and clear to operate, capable of saving manpower and expenses and significant in effect.

Description

Technical field: [0001] The invention relates to a system and method for instantly finding the lines to which customers belong, and belongs to the technical field of power dispatching control. Background technique: [0002] With the development of society, electric power enterprises have gradually moved towards an industry that is people-oriented, service-first, and customer demands as the primary task, following the trend of the times. In power dispatching work, it is often necessary to check relevant information due to customer phone inquiries, such as the line to which the customer belongs, the number of the tower to which the customer belongs, the control switch number of the ring main unit to which the customer belongs, the customer management department, and real-time load conditions. [0003] However, there is no simple and easy way to complete the query work at present, and it often needs to be realized through various methods, not only to find customer information i...

AI Technical Summary

Problems solved by technology

[0003] However, there is no simple and easy way to complete the query work at present, and it often needs to be realized through various methods, not only to find customer information in the existing database, but sometimes it is even necessary to call the power distribution work area, marketing department, and each division separately The power supply department, power supply station, etc. ask whether they are in charge of the customer, so as to obtain the line information of the customer, so as to find out whether the customer is overloaded and other related information, which not only delays a lot of time, affects work efficiency, but also easily misunderstands the customer

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