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A video return visit method, device and storage medium

A video and memory technology, applied in the field of return visits, can solve the problems of low communication efficiency of active calls and return visits, and achieve the effect of improving the quality and efficiency of return visits and efficient answers.

Active Publication Date: 2020-07-17
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to provide a video return visit method, equipment and storage medium for the deficiencies of the existing technology, so as to solve the problem of low efficiency of the existing active call return visit communication

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  • A video return visit method, device and storage medium
  • A video return visit method, device and storage medium
  • A video return visit method, device and storage medium

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Embodiment Construction

[0046] The present invention provides a video return visit method, equipment and storage medium. In order to make the purpose, technical solution and effect of the present invention clearer and clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0047] Those skilled in the art will understand that unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the word "comprising" used in the description of the present invention refers to the presence of said features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, Integers, steps, operations, elements, components, and / or gr...

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PUM

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Abstract

Disclosed in the present application are a follow-up video call method, device, apparatus, and storage medium. The follow-up video call method comprises: receiving a request initiated by a user terminal applying for a follow-up video call, and allocating, via insurance policy information carried in the request, a corresponding desk terminal for the request; and utilizing user information corresponding to the user terminal by means of the desk terminal, such that when authentication is successful, a user corresponding to the user terminal is asked questions via a video call to realize follow-up video call.

Description

technical field [0001] The present invention relates to the technical field of return visits, in particular to a video return visit method, device and storage medium. Background technique [0002] The existing individual insurance new contract user return visits generally adopt the method of telephone return visits. Since the telephone return visits are initiated by the agent, there are problems that users are inconvenient to answer or feel that they are disturbed. At the same time, in the process of telephone communication, it is difficult for users to understand professional issues, resulting in low communication efficiency. This causes the return visit not only to fail to solve the user's problem, but to cause trouble to the user, resulting in the problem of paying the cost of the return visit and failing to achieve good results. [0003] Thereby prior art still needs to improve and improve. Contents of the invention [0004] The technical problem to be solved by the ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04N7/14
CPCH04N7/141
Inventor 陈茂林杨承勇侯绪梅曾荀
Owner PING AN TECH (SHENZHEN) CO LTD