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Intelligent processing system of tourist complaint and processing method

An intelligent processing system and processing method technology, applied in data processing applications, commerce, instruments, etc., can solve problems such as the lack of corresponding protection of rights and interests, loss of tourists, and insufficient transparency of the processing process, so as to protect scenic spots, reduce losses, The effect of increasing satisfaction

Inactive Publication Date: 2018-02-16
重庆途比达信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] At present, more and more tourists buy tickets online, and they can directly make comments or complaints on the platform after use, but for most complaints, the scenic spot will not give a positive reply, and even after processing, tourists will think that the processing process is not enough Transparency, processing results have no credibility, etc.
For tourists, they will think that their rights and interests have not been protected accordingly; for scenic spots, if complaints are handled unreasonably, many tourists will be lost

Method used

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  • Intelligent processing system of tourist complaint and processing method

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Embodiment Construction

[0041] Below in conjunction with accompanying drawing and embodiment the present invention will be further described:

[0042] Such as figure 1 As shown, a tourist complaint intelligent processing system, its key lies in: the system is equipped with:

[0043] E-commerce platform 2: used to directly connect to the user terminal 1 of tourists, provide tourists with scenic spot information, store tourists' evaluations, and transmit tourists' complaint information to the big data center 3;

[0044] Big data center 3: used to store complaint information and transmit it to the government affairs platform 4;

[0045] Government affairs platform 4: used to distribute complaint information to various management departments, and to monitor and process progress in real time;

[0046] Scenic spot server 5: used to store various information of the scenic spot and provide it to the e-commerce platform 2;

[0047] User terminal 1: used to publish evaluation or complaint information from t...

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Abstract

The invention relates to an intelligent processing system of a tourist complaint and a processing method. The system is characterized in that the system is provided with a user terminal (1), an e-commerce platform (2), a big-data center (3), a government affair platform (4) and a scenic-spot server (5). The processing method comprises the specific steps of: step 1, tourist evaluation or complaintinformation collection; step 2, intelligent processing on the complaint information; and step 3, enquiring about a satisfaction degree of a tourist on a processing result. The system and the method have the advantages that a processing process is transparent, and the satisfaction degree of the customer is increased; and malice screening reduces losses caused by malicious slander of a tourist on ascenic spot, and also protects the scenic spot at the same time.

Description

technical field [0001] The invention belongs to the technical field of complaint handling in smart scenic spots, and in particular relates to an intelligent handling system and method for tourist complaints. Background technique [0002] At present, more and more tourists buy tickets online, and they can directly make comments or complaints on the platform after use, but for most complaints, the scenic spot will not give a positive reply, and even after processing, tourists will think that the processing process is not enough Transparency, no credibility of processing results, etc. For tourists, they will think that their rights and interests have not been protected accordingly; for scenic spots, if complaints are handled unreasonably, many tourists will be lost. [0003] Therefore, it is necessary to design a complaint handling system that involves the participation of the government affairs platform and makes the handling process open. Contents of the invention [0004...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q50/14
CPCG06Q30/012G06Q30/016G06Q50/14
Inventor 罗梦曦
Owner 重庆途比达信息技术有限公司