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Hotel reservation management method and system

A technology of hotel reservation and management methods, applied in the field of hotel management, can solve the problems of guests canceling reservations without notifying the hotel, inconvenient authentication and payment, etc., to increase security and convenience, enhance the sense of inspection, and save labor costs Effect

Inactive Publication Date: 2018-04-27
XIAMEN KUAISHANGTONG INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] It is inconvenient to verify the identity and pay when booking by phone, so it is generally only used as a verbal pre-registration, requiring guests to go through a series of operations such as identity registration and payment after arriving at the hotel, and it is easy for guests to cancel the reservation without notifying the hotel during this period (the cancellation cost is almost zero), or the hotel cancels the order privately (the reservation guest is late or the hotel gives the room to other guests for other reasons), which brings a lot of inconvenience to both parties

Method used

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  • Hotel reservation management method and system
  • Hotel reservation management method and system

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Experimental program
Comparison scheme
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Embodiment 1

[0040] This embodiment provides a hotel reservation management method, which is used for reservation users to make hotel room reservations by telephone. For the hotel reservation management method, see the attached figure 1 As shown, specifically include the following steps,

[0041] Step S1, collect the voice of the reservation user who made the hotel room reservation by phone, and perform voiceprint recognition;

[0042] Step S2, judge whether the subscribing user is a new customer according to the subscribing voiceprint information, if the subscribing user is a new customer, proceed to step S4, and if the subscribing user is an old customer, proceed to step S3;

[0043] Step S3, according to the voiceprint information of the subscribing user, retrieve the registered user information in the system that uniquely matches the voiceprint information;

[0044] Step S4, establishing a unique pairing relationship between the voiceprint information of the subscribing user and the i...

Embodiment 2

[0056] In this embodiment, a hotel reservation management method is provided, which is used to book a hotel room by a booking user logging in to a webpage. The hotel reservation management method specifically includes the following steps,

[0057] Step S1, setting a series of meaningless numbers or text content on the webpage, randomly selecting 3 groups for the reservation user to read aloud, and collecting the reading voice of the reservation user for voiceprint recognition;

[0058] Step S2, judge whether the subscribing user is a new customer according to the subscribing voiceprint information, if the subscribing user is a new customer, proceed to step S4, and if the subscribing user is an old customer, proceed to step S3;

[0059] Step S3, according to the voiceprint information of the subscribing user, retrieve the registered user information in the system that uniquely matches the voiceprint information;

[0060] Step S4, establishing a unique pairing relationship betwe...

Embodiment 3

[0067] In this embodiment, a hotel reservation management method is provided, which is used to book a hotel room by a reservation user logging in to a mobile APP application program. The hotel reservation management method specifically includes the following steps,

[0068] Step S1, set a series of meaningless numbers or text content on the APP application, randomly select a group for the reservation user to read aloud, collect the reading voice of the reservation user through the mobile phone, and perform voiceprint recognition;

[0069] Step S2, judge whether the subscribing user is a new customer according to the subscribing voiceprint information, if the subscribing user is a new customer, proceed to step S4, and if the subscribing user is an old customer, proceed to step S3;

[0070] Step S3, according to the voiceprint information of the subscribing user, retrieve the registered user information in the system that uniquely matches the voiceprint information;

[0071] Ste...

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PUM

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Abstract

The invention discloses a hotel reservation management method and system. The method comprises steps: the voiceprint information of a user remotely reserving a room is acquired, a unique pairing relationship is built between the voiceprint information of a reservation user and the identity information provided by the reservation user, a registered user is formed and stored, a reservation order isgenerated according to reservation requirement information of the reservation user, check-in is carried out according to the voiceprint information, and the voiceprint information is used as an unlocking signal for room opening. A large amount of workers can be saved, the human cost is saved, the sense of experience is enhanced for a hotel guest, the check-in efficiency is enhanced, and during links such as identity information confirmation and room unlocking through the voiceprint information, the safety and the convenience are enhanced.

Description

technical field [0001] The invention relates to the field of hotel management, in particular to a hotel reservation management method capable of remote reservation. Background technique [0002] In the past various hotel accommodation booking methods, in addition to the guests going to the hotel to register and book in person, they usually also make reservations by telephone or network system. [0003] It is inconvenient to verify the identity and pay when booking by phone, so it is generally only used as a verbal pre-registration, requiring guests to go through a series of operations such as identity registration and payment after arriving at the hotel, and it is easy for guests to cancel the reservation without notifying the hotel during this period (cancellation cost is almost zero), or the hotel cancels the order privately (the reservation guest is late or the hotel gives the room to other guests for other reasons), which brings a lot of inconvenience to both parties. ...

Claims

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Application Information

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IPC IPC(8): G06Q10/02G06Q50/12
CPCG06Q10/02G06Q50/12
Inventor 李稀敏肖龙源蔡振华刘晓葳朱敬华谭玉坤
Owner XIAMEN KUAISHANGTONG INFORMATION TECH CO LTD
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