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Method and device for man-machine interaction, electronic equipment and storage medium

A human-computer interaction and user technology, applied in the computer field, can solve the problems of low efficiency of intelligent question answering interaction and poor accuracy of interaction strategy.

Active Publication Date: 2018-05-18
TAIKANG LIFE INSURANCE CO LTD
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AI Technical Summary

Problems solved by technology

[0006] The purpose of the embodiments of the present invention is to provide a method for human-computer interaction, a device for human-computer interaction, electronic equipment, and a computer-readable storage medium, so as to overcome the limitations and defects of related technologies at least to a certain extent. The resulting problem of low interaction efficiency and poor accuracy of interaction strategies in intelligent question answering

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  • Method and device for man-machine interaction, electronic equipment and storage medium
  • Method and device for man-machine interaction, electronic equipment and storage medium
  • Method and device for man-machine interaction, electronic equipment and storage medium

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Embodiment Construction

[0042]Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the embodiments set forth herein; rather, these embodiments are provided so that embodiments of this invention will be thorough and complete and will fully convey the concepts of example embodiments. communicated to those skilled in the art. The same reference numerals denote the same or similar parts in the drawings, and thus their repeated descriptions will be omitted.

[0043] Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of embodiments of the invention. However, those skilled in the art will appreciate that the technical solutions of the embodiments of the present inventio...

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Abstract

The embodiment of the invention provides a method and device for man-machine interaction, electronic equipment and a storage medium, and relates to the technical field of computers. The method comprises the following steps: acquiring voice information of a first object and a second object, wherein the first object comprises an intelligent system, and the second object comprises a user; inputtingthe voice information of the first object into a first emotion analysis model to obtain a first emotion index; inputting the voice information of the second object into a second emotion analysis modelto obtain a second emotion index; determining system parameters according to the first emotion index and the second emotion index; and adjusting a man-machine interaction strategy according to the system parameters. By the adoption of the method and device for man-machine interaction, the electronic equipment and the storage medium, the accuracy and efficiency of determining the interaction strategy in man-machine interaction are improved.

Description

technical field [0001] Embodiments of the present invention relate to the technical field of computers, and in particular, relate to a method for human-computer interaction, a device for human-computer interaction, electronic equipment, and a computer-readable storage medium. Background technique [0002] With the rapid development of intelligent systems, users have higher and higher requirements for customer service quality. Therefore, in the process of interaction between the user and the customer service, the reply information of the customer service gradually becomes an important factor affecting the user experience. [0003] Customer service in related technologies generally communicates and interacts with users through human customer service or an intelligent question-and-answer system in a specific vertical field, such as Xiaoice chatbots, Alexa smart home assistant voice robots, etc. [0004] Among them, the efficiency of human customer service is too low and the co...

Claims

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Application Information

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IPC IPC(8): G10L15/22G10L25/63
CPCG10L15/22G10L25/63
Inventor 李夫路周雄志樊芃陈晓蕾
Owner TAIKANG LIFE INSURANCE CO LTD
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