Text data quality check method, apparatus and device, and computer readable storage medium

A text data and data technology, applied in the field of data processing, can solve problems such as customer dissatisfaction, analysts' low work efficiency, missing text content, etc., and achieve the effect of improving efficiency and accuracy

Inactive Publication Date: 2018-08-24
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the results randomly extracted by the machine may contain a large amount of legal text content
This not only makes the analyst's work inefficient, but also misses a large amoun

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  • Text data quality check method, apparatus and device, and computer readable storage medium
  • Text data quality check method, apparatus and device, and computer readable storage medium
  • Text data quality check method, apparatus and device, and computer readable storage medium

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Embodiment Construction

[0026] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0027] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof. It should also be understood that the term "and / or" used in the ...

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Abstract

Embodiments of the invention provide a text data quality check method, apparatus and device, and a computer readable storage medium. The method comprises the steps of obtaining message-level dialoguetext data and conversation-level conversation text data, and performing preprocessing; according to preset quality check points and rules corresponding to the quality check points, marking out the quality check points in the preprocessed dialogue text data and conversation text data; according to the preset rules, integrating quality check point results marked out by a full text search engine andquality check point results marked out by a preset neural network model to serve as a final quality check point result. The quality check results obtained by matching of the full text search engine and the quality check results classified by the preset neural network model can be combined according to the preset rules, so that the text data quality check efficiency and accuracy are improved.

Description

technical field [0001] The present invention relates to the technical field of data processing, in particular to a text data quality inspection method, device, equipment and computer-readable storage medium. Background technique [0002] During the agent sales process, a large number of dialogue texts may be generated with customers, and these dialogue texts will be stored in the agent sales platform. If you want to analyze the dialogue text, the current method is to randomly extract a certain number of text content, and then analyze it manually. However, the results randomly extracted by the machine may contain a large amount of legal text content. This not only makes the analyst's work inefficient, but also misses a large amount of text content. If the missing text content contains non-compliance (where there are errors), such as major violations, it will cause customer dissatisfaction and bring a lot of impact. Contents of the invention [0003] Embodiments of the pr...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/33G06F16/35G06F40/289G06F40/20
Inventor 张雨嘉任鹏飞倪振
Owner PING AN TECH (SHENZHEN) CO LTD
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