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Communication management system

A communication management and analysis system technology, applied in the field of mobile communication applications, can solve problems such as inability to solve company management needs, and achieve the effect of intelligent management

Inactive Publication Date: 2018-09-28
上海二六三通信有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The existing technology solves the company's incoming call customer management, but cannot solve the company's management needs

Method used

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  • Communication management system

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Embodiment Construction

[0014] The present invention will be further described below with reference to the accompanying drawings.

[0015] figure 1 It is a structural block diagram of the communication management system of the present invention, the communication management system includes hardware communication equipment, analysis system, data center, platform data center, other service data centers, communication management platform and value-added service platform, wherein the hardware communication equipment collects The received call information is transmitted to the analysis system, and the analysis system analyzes the call information and sends it to the data center, and the platform data center pulls the required data from the data center to the platform data center, and the other data The center stores the data required for value-added services, the value-added service platform transfers data from other data centers to provide value-added services for customers, and the communication managem...

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Abstract

The invention relates to the technical field of mobile communication application, and particularly relates to a communication management system. The invention discloses the communication management system which comprises hardware communication equipment, an analysis system, a data center, a platform data center, an other service data center, a communication management platform and a value-added service platform, wherein call information acquired by the hardware communication equipment is transmitted to the analysis system, the analysis system sends the call information to the data center afteranalyzing the call information, the platform data center extracts required data into the platform data center from the data center, the other data center stores data required by value-added services,the value-added service platform calls the data in the other data center to provide the value-added services for clients, and the communication management platform calls the data in the platform datacenter to carry out communication management. The communication management system disclosed by the invention implements call monitoring on each stores and viewing on historical calls, implements mastering of a management layer on operating conditions of stores managed by the management layer and stores managed by each level under the management layer, and implements intelligent management on an enterprise.

Description

technical field [0001] The invention relates to the technical field of mobile communication applications, in particular to a communication management system. Background technique [0002] At present, the general technology in this field adopts the call center management system to improve the work efficiency of enterprise customer service personnel. The existing technology can realize automatic voice answering of customer calls, intelligent identification of incoming calls, allocation of incoming calls to corresponding seats, detailed call records, and convenient statistics and inquiries for staff. [0003] The existing technology solves the company's incoming call customer management, but cannot solve the company's management needs. When the company has multiple stores or multiple chain stores, it is impossible to collect the call status of each store or chain store and related customer satisfaction information. The prior art includes a call center management system, app...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22H04M3/51
CPCH04M3/2218H04M3/2227H04M3/5175
Inventor 忻卫敏卫佳超
Owner 上海二六三通信有限公司