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Processing method, device and network system for network fault alarm
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A fault alarm and network fault technology, applied in the field of communication, to achieve the effect of reducing costs and ensuring experience
Active Publication Date: 2021-05-25
CHINA UNITED NETWORK COMM GRP CO LTD
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[0004] Embodiments of the present invention provide a processing method, device, and network system for network fault alarms, which solve the problem that operators need to add more operation and maintenance personnel in the prior art as the number of fault alarms that occur in network element equipment continues to increase To ensure that each fault alarm can be resolved in a timely manner to ensure the user's experience
Method used
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Embodiment 1
[0033] Embodiments of the present invention provide a processing method for a network failure alarm, such as figure 2 Shown include:
[0034] S101. Obtain fault alarm information of a link to be detected.
[0035] It should be noted that, in actual applications, the link to be detected may contain multiple network element devices, and when a problem occurs in one of the network element devices, the network element device will report a fault alarm message; for example, the Network element equipment includes: set-top box, gateway, OLT, BRAS, RMS platform, BOSS system and processing device for network fault alarm.
[0036] S102. Obtain account information of a user account corresponding to the fault alarm information in the BOSS system.
[0037] It should be noted that the business operation support system (English full name: Business&Operation Support System, BOSS for short) is the business support system (English full name: Business support system, short: BSS) and the operat...
Embodiment 2
[0121] Embodiments of the present invention provide a processing device 10 for network fault alarm, such as Figure 7 Shown include:
[0122] The obtaining module 101 is configured to obtain fault alarm information of the link to be detected.
[0123] The acquisition module 101 is further configured to acquire account information of a user account corresponding to the failure alarm information in the BOSS system.
[0124] The processing module 102 is configured to determine the user classification of the user account corresponding to the fault alarm information according to the account information obtained by the obtaining module 101; wherein, the user classification includes: user group and operation and maintenance group, and the user group is used to indicate that the user can solve the fault alarm For the fault corresponding to the information, the operation and maintenance group is used to indicate that the user cannot solve the fault corresponding to the fault alarm inf...
Embodiment 3
[0132] Embodiments of the present invention provide a network system, such as Figure 8 It includes: a set-top box 1, a gateway 2, an OLT device 3, a BRAS device 4, an RMS platform 5, a BOSS system 6, and any one of the processing devices 10 provided in the second embodiment. For the specific processing device 10, reference may be made to the relevant description in the second device embodiment above, and details are not repeated here.
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Abstract
Embodiments of the present invention provide a processing method, device, and network system for network fault alarms, which relate to the field of communication technology and solve the problem that operators need to increase the number of fault alarms that occur with network element equipment in the prior art. More operation and maintenance personnel are required to ensure that each fault alarm can be resolved in a timely manner to ensure user experience. The method includes acquiring the account information of the user account corresponding to the fault alarm information in the BOSS system; when it is determined that the user of the user account corresponding to the fault alarm information is classified as a group capable of automatic operation and maintenance, and the failure of the fault alarm information When it is classified into a group capable of automatic operation and maintenance, send a user prompt message carrying a solution to the cause of the failure to the UE bound to the user account. The embodiment of the present invention is used for processing fault alarm information.
Description
technical field [0001] The invention relates to the field of communication technology, in particular to a processing method, device and network system for network failure alarm. Background technique [0002] Fiber direct to the home (English full name: Fiber To The Home, abbreviation: FTTH) network architecture involves network element equipment for fixed network services, such as figure 1 Shown includes: set-top box-1, gateway-2, optical line terminal (English full name: optical line terminal, abbreviated: OLT)-3, broadband remote access server (English full name: BroadbandRemote Access Server, abbreviated: BRAS)-4; Since fixed network services involve a large number of network element devices, which are highly specialized and have complex services, once a network element device fails and an alarm occurs, the user equipment (full name in English: UserEquipment, referred to as: UE) used by the operation and maintenance personnel will display the corresponding fault. Alarm i...
Claims
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Application Information
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