System and method for processing self-service device fault, and storage medium

Abstract

The invention provides a system and a method for processing self-service device faults, and a storage medium. The system comprises a self-service device and a self-service device monitoring end. The self-service device is used to monitor fault information of the device and upload the fault information. The self-service device monitoring end is used to receive and analyze the fault information of the self-service device, and perform operation and maintenance processing, information statistics, and remote monitoring on the self-service device. Through the interaction between the self-service device and the self-service device monitoring end, faults of the self-service device can be effectively solved, cost is saved, and combined with remote monitoring, the faults are automatically processed,and the fault information is automatically counted.

Description

technical field [0001] The invention relates to the field of data processing, in particular to a self-service equipment fault processing system and method, and a storage medium. Background technique [0002] Bank self-service terminals are spread across all outlets of the bank and self-service banks outside the bank. When the self-service equipment or a module of the self-service equipment fails, the current self-service equipment of the attached bank can only manually contact the bank equipment operation administrator through the staff of the bank outlet, and then the bank will The equipment administrator contacts the corresponding equipment maintenance personnel to check and repair the equipment on site. The entire fault reporting and repair management process is long and inefficient. For the self-service equipment in the unattended off-line self-service bank, when the equipment fails, there is currently no effective technical solution to realize the repair of the self-ser...

AI Technical Summary

Problems solved by technology

[0004] In order to solve the above technical problems, the present invention provides a self-service equipment fault handling system and method, and a storage medium. Through the interaction between the self-service equipment terminal and the self-service equipment monitoring terminal, the current self-service equipment manual repair process is complicated and the failure handling efficiency is low. Problems such as failure to repair and manage self-service equipment failures in real time

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