Electric power customer value evaluation method under opening of electric power selling market

Abstract

The invention discloses an electric power customer value evaluation method under the opening of the electric power selling market. Firstly, an electric power customer value evaluation index system isestablished. After that, the weight of the second-level indexes is calculated by using a fuzzy analytic hierarchy process. Then, the weights of the third-level indexes are calculated by an entropy weight method. Finally, based on TOPSIS method, the comprehensive evaluation of customers is carried out. By constructing weighted normative matrix and determining the positive and negative ideal solution of the scheme, the relative closeness between the evaluation object index value and the ideal solution is calculated. The higher the relative closeness is, the higher the power customer value is. The invention establishes an electric power customer value evaluation index system from an enterprise perspective and a customer perspective, integrates the added value of the customer after the electric power sales market is liberalized in the index system, and finally analyzes the customer characteristics comprehensively according to the customer value classification result, thereby providing decision support for the differential service of the electric power sales company.

Description

technical field [0001] The invention relates to a customer value evaluation method, in particular to a power customer value evaluation method under the liberalization of the electricity sales market. Background technique [0002] The main idea of ​​the traditional power customer value evaluation method is as follows: firstly, establish an index system for power customer value evaluation; secondly, assign weights to each index; finally, classify customer value. Regarding the index system of power customer value evaluation, there are some scattered researches in the world, and the complete index system is not clearly given in theory, and there is also a lack of discussion to determine the method of customer value evaluation index system. The data of electric power customers acquired by existing analysis is limited to some basic information of customers, and not all customer contact records are completely recorded, so the analysis results produced are not accurate, and the prob...

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Problems solved by technology

However, this invention application is suitable for evaluating the value of electricity customers in the traditional electricity market, but not for the evaluation of customer value under the new electricity reform.

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