Harassment-resistant telephone secretary cloud service achieving method based on intelligent question answering

Abstract

The invention relates to a harassment-resistant telephone secretary cloud service achieving method based on intelligent question answering. The method comprises the following steps that (1) a telephone secretary service is configured for an owner telephone, a telephone secretary service process judges each incoming call number, ringing is performed to notify an owner for incoming calls belonging to a white list, interception is performed for incoming calls belonging to a black list, and a robot is started to perform answering for incoming calls belonging to a grey list; (2) for strange incoming calls, the robot is started to carry out intelligent question answering with callers, and whether the ringing is performed or the grey list is accessed is decided according to question answering contents; (3) for the incoming calls in the grey list, the robot is started to carry out intelligent question answering with callers, the incoming calls can be directly hung up and are classified in theblack list in combination with owner settings according to re-judgment of the suspicious degree of the incoming calls; and (4) for the harassment / fraud calls belonging to the black list, a mode can beswitched to a training / punishment mode in addition to direct hang-up, so that a training tool of the question-and-answer robot is realized.

Description

technical field [0001] The invention relates to the technical field of communication security, in particular to a method for implementing a telephone secretary cloud service based on intelligent question and answer anti-harassment. Background technique [0002] With the high development of communication technology, people can realize long-distance contact at any time by using communication technology such as telephone system, fax system, mobile phone short message platform, email system, instant messaging, etc., and the frequency of people's mutual contact is getting higher and higher, but In the process of using the above-mentioned communication technologies to communicate, people will undoubtedly disclose their own contact information to the outside world, thus causing some communication harassment problems such as harassing calls and harassing text messages. At present, due to the low cost of communication harassment, the phenomenon of communication harassment is very com...

AI Technical Summary

Problems solved by technology

This method is very effective for harassing calls with fixed numbers that can be clearly defined, but it has the following disadvantages: (1) If the harassing party realizes the dynamic change of the caller number through technical means, this method will be impossible to start; (2) From the appearance of harassing calls to There will be a certain delay before the user marks and is confirmed by the system. Before that, the user will still be harassed; (3) Whether it is defined as a harassing phone call is highly subjective. Some people think it is absolute harassment, while others may I think it is helpful to myself, and there will be malicious markings such as competition in the network, so harassing calls marked on the network may cause some people to think that normal calls or even important calls are intercepted, such as the inventor There was a delay in bank card processing due to bank calls being automatically intercepted

Images