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A data processing method and device

A data processing and content technology, applied in the field of data processing, to achieve the effect of solving user needs and improving user experience

Active Publication Date: 2021-05-18
LENOVO (BEIJING) LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, when users ask a certain question, they may not only want to get the parameters of the product. For example, for the user question of the screen size of a mobile phone product, the user’s actual intention is to know whether the mobile phone is suitable for one-handed holding. Therefore, if only The answer to the screen size needs to be judged by the user to find the information by himself.

Method used

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Examples

Experimental program
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Effect test

example 1

[0117] Figure 4a The preset knowledge graph shown is taking product A as an example, and the attribute values ​​of multiple attributes of product A constitute a preset knowledge graph. Figure 4aMiddle: The attribute of node 401 is the screen, the attribute value is 5.5 inches (inch), the node 402 is the object, the object identification information is product A, the attribute of node 4031 is the system version, the attribute value is 6.0.1, and the attribute of node 4032 is Battery, the attribute value is 2000 mAh, the attribute value of node 4033 is storage memory, the attribute value is 64G, the attribute value of node 4034 is Soc, the attribute value is 1.8GHz, the attribute value of node 4035 is storage memory, the attribute value is 4GB.

[0118] Assuming that the first node 401 corresponding to the first content is obtained in the preset knowledge map, and the second node 402 directly connected to the first node 401 is obtained, the first node 401 and the second node ...

example 2

[0121] Figure 4c The preset knowledge graph shown is an example of product A and product B, and attribute values ​​of multiple attributes of product A and product B constitute a preset knowledge graph. exist Figure 4c Among them, the attribute of node 401 is the screen, the attribute value is 5.5 inches (inch), the node 402 is the object, the object identification information is product A, the attribute of node 4021 is the system version, the attribute value is 6.0.1, and the attribute of node 4022 is Running memory, the attribute value is 4GB, the attribute of node 4023 is storage memory, the attribute value is 64GB, node 403 is the object, the object identification information is product B, the attribute of node 4031 is the system version, the attribute value is 6.0.1, node 4032 The attribute of node 4033 is the storage memory, and the attribute value is 6GB, and the attribute value is 128GB.

[0122] Assuming that the first node 401 corresponding to the first content is...

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Abstract

The present application discloses a data processing method and device. After obtaining the input information, the first content matching the input information and the second content associated with the first content are obtained, based on the first content and the second content associated with the first content content, obtain feedback information, and output feedback information, thereby realizing outputting feedback information that meets user expectations based on input information. And both the first content and the second content are related to the input information, and the input information can be a user question raised by the user on a user demand, so that the first content and the second content can match the user demand, that is, based on the first content The feedback information obtained from the second content can effectively solve the user's demand for the input information of this man-machine conversation, and then can effectively solve the user's demand of this man-machine conversation, and improve the user experience.

Description

technical field [0001] The present application belongs to the technical field of data processing, and more specifically, relates to a data processing method and device. Background technique [0002] With the development of information technology, intelligent customer service can provide users with more and more abundant online business services, such as online intelligent question and answer service, so as to automatically answer user questions (that is, questions raised by users) through online intelligent question and answer service, such as calling In the online intelligent question answering service, an online business consulting interface is provided for users, and user questions are obtained through the online business consulting interface, and answers to user questions are given after analyzing the user questions. [0003] For example, if the user's question is: the screen size of the mobile phone product, the screen size of the mobile phone product can be found from ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33
Inventor 李让胡长建
Owner LENOVO (BEIJING) LTD
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