An intelligent dispatching method and system for mediation cases based on feature extraction

Abstract

The invention relates to the fields of judicial experts and natural language processing, and particularly relates to an intelligent dispatching method and system for mediation cases based on feature extraction. The method comprises the steps of obtaining mediation case classification conditions and feature words, comparing feature word similarity of a to-be-assigned mediation case and each mediator mediation case under the same case type, and in combination with current workload and service rating of each mediator, sorting the mediators and assigning the mediation cases. The system comprises adata acquisition module, a text classification module, an intelligent distribution module, a mediator portrait module, a case input module, a case analysis module and a data storage module. The method and the system have the characteristic of high assignment accuracy, the mediation satisfaction can be improved, the mediation efficiency and the service quality can be improved, dispute checking canbe performed, the mediation resources can be optimized, and the working efficiency can be improved.

Description

technical field [0001] The present invention relates to the field of natural language processing in the judicial field, in particular to a method and system for intelligent assignment of mediation cases based on feature extraction. Background technique [0002] At present, there are nearly 770,000 people's mediation organizations and 3.67 million people's mediators in China, who mediate more than 9 million disputes each year, and the types of cases can be subdivided into more than 80 categories. The increase in the number of cases and the variety of types of cases make people's mediation work How to provide better mediation services and improve mediation service satisfaction is a serious problem facing the people's mediation work. 12348 Legal Service Network provides people’s mediation services, but the service has the following shortcomings: 1. The service method is single, and only provides mediation agency inquiry services; 2. The service model is passive, and the mediato...

AI Technical Summary

Problems solved by technology

12348 Legal Service Network provides people’s mediation services, but the service has the following shortcomings: 1. The service method is single, and only provides mediation agency inquiry services; 2. The service model is passive, and the mediator cannot actively contact the parties to the conflict and dispute to actively resolve the conflict; 3. It is difficult to manage mediation resources. Currently, there are more than 80 types of mediation cases. It is difficult for parties involved in conflict disputes to determine the type of dispute and cannot effectively apply for mediation resources.

[0004] People's mediation belongs to the judicial field, and mediators have their own specialized case types. The short text data is highly professional, with more than 80 classification categories, fine classification granularity, and difficult text feature extraction. The accuracy and real-time performance of the above classification and recommendation methods reach less than business requirements

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