Product business early warning method and device, a storage medium and equipment

A product and business technology, applied in the field of product business early warning, can solve problems such as inability to realize comprehensive early warning of product business and inability to fully cover

Inactive Publication Date: 2019-06-07
北京智乐瑟维科技有限公司
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0002] In the existing technology, the business early warning of the product is mainly through monitoring the success rate of the transaction side, but the success rate of the transaction side cannot fully cover the problems existing in the product business process, such as the failure of the transaction between the user an

Method used

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  • Product business early warning method and device, a storage medium and equipment
  • Product business early warning method and device, a storage medium and equipment
  • Product business early warning method and device, a storage medium and equipment

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Embodiment Construction

[0033] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present invention. Rather, they are merely examples of apparatuses and methods consistent with aspects of the invention as recited in the appended claims.

[0034] Before describing the content of the present disclosure in detail, the background technology of the present disclosure will be briefly described first.

[0035] In the existing technology, the business early warning of the product is mainly through monitoring the success rate of the transaction side. However, there are many factors that affect the product business, and it is not only refl...

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Abstract

The invention relates to a product business early warning method and device, a storage medium and equipment. The method includes acquiring the feedback information of a user to product business at a customer service side; determining a target product fed back by the user and a service problem corresponding to the target product according to the feedback information; counting the current feedback frequency of the service problem in a preset time period; and when it is determined that the growth rate of the current feedback frequency is greater than a preset threshold value compared with the historical feedback frequency, generating early warning information, and sending the early warning information to a prompt terminal. Thus, since the feedback information of the user to the product service at the customer service side is the summary of the service problems of the product, the product service is early warned according to the feedback information, the early warning range of the productservice can be expanded, and the comprehensive early warning of the product service is realized.

Description

technical field [0001] The present disclosure relates to a service early warning aspect of a product, and in particular, relates to a service early warning method, device, storage medium and equipment for a product. Background technique [0002] In the existing technology, the business early warning of the product is mainly through monitoring the success rate of the transaction side, but the success rate of the transaction side cannot fully cover the problems existing in the product business process, such as the failure of the transaction between the user and the third-party platform, whether the activity rebate amount is Issues such as compliance and user experience effects cannot be reflected by the success rate of the transaction side. Therefore, by monitoring the success rate of the transaction side, a comprehensive early warning of the product business cannot be achieved. Contents of the invention [0003] In order to solve the above problems, the purpose of the prese...

Claims

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Application Information

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IPC IPC(8): G06Q30/02
Inventor 周瑞
Owner 北京智乐瑟维科技有限公司
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