An automatic monitoring method and system for business processes

A business process and automatic monitoring technology, applied in error detection/correction, software testing/debugging, instrumentation, etc., can solve problems such as user complaints, failure to identify fake applications, failure to provide users with normal services, etc., to improve user Perceive and reduce the effect of complaints

Inactive Publication Date: 2017-06-27
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The existing ITSM (IT Service Management, IT service management) system can only identify the state of the business system from the physical level, but cannot identify the "false activity" of the application, and the seemingly normal application cannot provide normal services for users, resulting in Complained by users

Method used

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  • An automatic monitoring method and system for business processes
  • An automatic monitoring method and system for business processes
  • An automatic monitoring method and system for business processes

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Embodiment Construction

[0036] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0037] The relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present invention unless specifically stated otherwise.

[0038] At the same time, it should be understood that, for the convenience of description, the sizes of the various parts shown in the drawings are not drawn according to the actual proportional relationship.

[0039] Techniques, methods and devic...

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Abstract

The invention provides an automatic monitoring method and system for business processes and relates to the technical field of automatic testing. The method comprises the steps of recording different functional points of each system via the page cloning technology to form use cases; selecting the use cases corresponding to some functional points to perform business orchestration to form different business processes; performing automatic testing on the business processes according to testing plans to obtain testing results; monitoring whether the functional points in the business processes are normal according to the testing results. According to the embodiments, functional points are recorded by using the page cloning technology to form use cases and, by automatically testing business processes formed by different use cases, whether the functional points in the business processes are normal can be monitored, so that abnormal functional points can be repaired timely, problems can be solved before worsening, user perception can be improved and the user complaints can be reduced.

Description

technical field [0001] The invention relates to the technical field of automated testing, in particular to an automatic monitoring method and system for business processes. Background technique [0002] Customer service experience is an important part of customer service. With the intensification of competition in the telecom industry, especially as virtual operators join the competition in the telecom industry, high-quality customer service is the trump card for major telecom operators to retain old customers and develop new customers. [0003] With the continuous deepening of informatization construction, service personnel in telecom business halls rely heavily on IT (Internet Technology) systems to handle business for customers. Therefore, whether the IT system can continue to operate stably and efficiently directly affects the service experience of users. At present, the following problems exist in the operation process of IT system: [0004] The existing ITSM (IT Serv...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/36G06Q10/06
CPCG06F11/3684G06Q10/0633
Inventor 褚格林万鹏姚红勇苗成刘恒李国星谭庆梅唐琛龙海涛
Owner CHINA TELECOM CORP LTD
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