Construction method of knowledge graph library for network fault analysis and application thereof

A network fault and knowledge graph technology, applied in the field of knowledge graph library construction, can solve problems such as affecting customer experience, having a great time impact, and taking a long time to troubleshoot and resolve faults, so as to reduce the influence of human factors, improve efficiency, Improve the user experience

Active Publication Date: 2019-07-12
WUHAN FIBERHOME TECHNICAL SERVICES CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, network faults mainly rely on technical personnel to troubleshoot and solve them in a timely manner. The result and time of network fault processing are greatly affected by human factors. It is difficult for inexperienced technicians to analyze all possible causes in a timely manner according to the fault phenomenon, resulting in a relatively high cost of troubleshooting. For a long time, it affects the customer experience

Method used

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  • Construction method of knowledge graph library for network fault analysis and application thereof
  • Construction method of knowledge graph library for network fault analysis and application thereof
  • Construction method of knowledge graph library for network fault analysis and application thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0037] Embodiment 1: A method for constructing a knowledge map library for network fault diagnosis, see figure 1 with 2 shown, including the following process,

[0038] S1: Connect with enterprise OA system, problem management system, knowledge base, fault information management system, unified monitoring system, file sharing system, network management platform, big data platform, and online learning platform database to obtain structured, semi-structured information in various fields. Structured and unstructured data sources, the data sources include different network failure phenomena, their cause analysis and solutions and other related information; among them, structured data mainly refers to tables in relational databases, excel tables and other structured Data; semi-structured data mainly refers to data between structured data and unstructured data, common web pages such as XML and HTML are semi-structured data; unstructured data mainly refers to data such as plain text...

Embodiment 2

[0050] Embodiment 2: on the basis of embodiment 1, refer to figure 1 As shown, the present invention also includes S6 after step S5: apply the constructed knowledge graph database to the actual work scene, adjust the knowledge graph database according to the user's feedback, if there are other concurrency phenomena or reasons, update the relevant information to In the knowledge graph database; at the same time, the data is regularly updated from the docking system and updated to all parts of the knowledge graph database to further optimize and improve the knowledge graph database.

[0051] In the embodiment of the present invention, on the one hand, according to the user’s feedback in different application scenarios, the deficiencies of the knowledge graph library are corrected after the network failure is resolved; on the other hand, the data is regularly updated from the docking system to optimize and improve the knowledge graph library to further enhance the user experience...

Embodiment 3

[0052] Embodiment 3: According to the application of the knowledge map library constructed according to the method of Example 1 in the analysis of the root cause of network faults, the technical staff searches through keywords (natural language), and the knowledge map library searches for the triggered The possible causes of network faults are automatically matched, and the probabilities of the faults caused by these reasons are sorted to provide users with suggestions on fault solutions, which is conducive to the rapid location and resolution of network faults, improves the efficiency of fault handling, and reduces The influence of human factors. The detailed process is as follows:

[0053] S1: On the basis of the knowledge graph database constructed in the foregoing embodiment 1, the system provides users with a graph database query and retrieval interface.

[0054] S2: The user enters network fault keywords (such as fault phenomenon description, fault code, key log lines, ...

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Abstract

The invention discloses a construction method of a knowledge graph library for network fault analysis and application thereof, and relates to the technical field of network communication. The method comprises: using an intelligent method to carry out data acquisition on communication network data; constructing ontology libraries in different fields, constructing a global ontology library by adopting a data fusion and mapping technology according to the ontology libraries in different fields, and finally constructing a knowledge map library with consistent semantic relationships of various datasources through entity alignment, entity linking and knowledge calculation in sequence. The constructed knowledge graph library is used for retrieving possible reasons for causing the network fault,suggestions of a fault solution are provided for a user, rapid positioning and solution of the network fault are facilitated, the fault processing efficiency is improved, and meanwhile the influence of human factors is reduced.

Description

technical field [0001] The invention relates to the technical field of network communication, in particular to a construction method and application of a knowledge map library for network fault analysis. Background technique [0002] Computer network is the product of the close combination of modern computer technology and communication technology, and it develops with the society's requirements for information sharing and information transmission. The so-called computer network is to use communication equipment and lines to connect multiple computer systems with different geographic locations and independent functions, and to realize the network software with complete functions (such as network communication protocols, information exchange methods, and network operating systems, etc.). A system for information transfer and resource sharing in the network. [0003] The knowledge graph was proposed by Google. Its original intention is to improve the capabilities of search en...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/28
Inventor 徐萍汪忠武范添庆石才高鹏王磊
Owner WUHAN FIBERHOME TECHNICAL SERVICES CO LTD
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