Dialogue analysis method and device, server and readable storage medium

Abstract

The embodiment of the invention discloses a dialogue analysis method, which comprises the following steps: carrying out dialogue action classification on a to-be-analyzed dialogue to obtain a dialogueaction category of each statement of each dialogue role in the to-be-analyzed dialogue; according to the dialogue action category of each statement of each dialogue role, analyzing a dialogue dependency relationship between the statements in the dialogue to be analyzed, and obtaining a response relationship between each starting point statement and an end point statement; analyzing the to-be-analyzed dialogue according to a response relationship between each starting statement and each ending statement of each dialogue role. Thus, since the response relationship between each starting point statement and each ending point statement is obtained by analyzing the dialogue dependency relationship by utilizing the dialogue action category of each statement, the accuracy of the response relationship between each start statement and each end statement can be ensured, dialogue analysis is carried out under the condition that the accuracy of the response relationship is high, and the dialogue analysis accuracy can be improved accordingly.

Description

technical field [0001] The embodiments of this specification relate to the technical field of language processing, and in particular to a dialogue analysis method, device, server and readable storage medium. Background technique [0002] With the development of artificial intelligence technology, voice and text robots with intelligent dialogue systems as the core appear in all walks of life. No matter what the scene is, the builder is based on understanding the content of the conversation between people in the scene, and then further divides it into specific categories such as chatting, question and answer, and task execution. In products such as self-service customer service robots, artificial customer service workbenches, and intelligent voice assistants, users' needs for questions and answers account for a large proportion. [0003] In the prior art, dialogue actions are usually classified in the abstraction of the dialogue mode to obtain the dialogue action category of ...

AI Technical Summary

Problems solved by technology

[0003] In the prior art, dialogue actions are usually classified in the abstraction of the dialogue mode to obtain the dialogue action category of each sentence, and then directly use the dialogue action category of each sentence to analyze the dialogue, and the accuracy of the analysis result is not high

Images