Unlock instant, AI-driven research and patent intelligence for your innovation.

Intelligent multi-round interaction method and system

An interaction method and intelligent technology, applied in the field of intelligent multi-round interaction methods and systems, can solve the problems of inability to complete business processing, no necessary correlation, and insufficient service experience.

Active Publication Date: 2022-02-11
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
View PDF6 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the service experience of the current multi-round interactive system is not good enough. Most of the multi-round interactive systems still use the end-to-end generation method, that is, through the natural language model, the reply answer is automatically generated according to the user's input this time, and the multi-round answers are interactive. Independent, without necessary correlation, unable to realize intelligent multi-round interaction, unable to complete specific business processing

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Intelligent multi-round interaction method and system
  • Intelligent multi-round interaction method and system
  • Intelligent multi-round interaction method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0122] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0123] Those skilled in the art should understand that the embodiments of the present invention may be provided as methods, systems, or computer program products. Accordingly, the present invention can take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Furthermor...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The present invention provides an intelligent multi-round interaction method and system. The method includes: acquiring the interaction data sent by the client, the interaction data including: business data and context information; determining the current interaction state according to the context information; according to the Process the business data in the current interaction state to obtain the interaction target action and send it to the client, conduct interactive feedback according to the context information, decide the current required operation, and correlate multiple rounds of answers to realize multiple rounds of interaction with users and business processing , suitable for completing complex business processing.

Description

technical field [0001] The invention relates to the field of artificial intelligence, in particular to an intelligent multi-round interaction method and system. Background technique [0002] With the rapid development of Internet technology, customer service practitioners have expanded from traditional telephone customer service to various channels such as APP, WeChat, and web pages. Enterprises can provide services to users more conveniently, but customer service is also faced with more diversified service channels and customers who serve problems such as a sharp increase in volume. [0003] With the rise of artificial intelligence, the development of dialogue robots has greatly saved human resources and greatly improved the response speed of service users. At present, existing dialogue robots have achieved good results in single-round dialogue, but in multiple rounds There are still many deficiencies in the task. [0004] The multi-round interactive system is a very impo...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06Q30/00
CPCG06F16/3329G06Q30/01
Inventor 王猛周寅莫周培杨冰彦
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA