Novel customer relationship management control method and system

Abstract

The invention discloses a novel customer relationship management system which at least comprises a customer relationship management subsystem, and further at least comprises an external demand intelligent engine (1) which is at least used for analyzing purchase demands of potential customers and automatically pushing the purchase demands meeting control conditions; the internal capacity intelligent engine (2) is at least used for analyzing the enterprise capacity and interacting with the external demand intelligent engine; and the external enterprise information which is screened by the external demand intelligent engine (1) and corresponds to the procurement demand meeting the control condition is processed by the customer relationship management subsystem (3). According to the invention,the purchase demand is acquired, the purchase demand meeting the control condition is screened, the external enterprise information corresponding to the purchase demand is determined, the external enterprise information corresponding to the purchase demand meeting the control condition is processed, and the customer relationship data is updated. The device is easy to operate, convenient to use and accurate in pushing, and has extremely high commercial value.

Description

technical field [0001] The invention belongs to the field of intelligent Internet applications, and in particular relates to a new control method and system for customer relationship management. Background technique [0002] At present, the traditional customer relationship management system mainly manages customer files, manages competitor intelligence, manages customer sales process and sales events, and statistically analyzes sales achievement and sales milestones. The management of these customer relationships mainly relies on manual recording and analysis, for example, relying on manual customer visits, manual collection of website information, manual updating of customer enterprise business file information, and manual understanding of customer legal proceedings and other risks. However, the above methods The collected customer relationship information will have problems such as untimely, inaccurate entry, lack of dynamic updates, etc., and the collected business oppor...

AI Technical Summary

Problems solved by technology

The management of these customer relationships mainly relies on manual recording and analysis, for example, relying on manual customer visits, manual collection of website information, manual updating of customer enterprise business file information, and manual understanding of customer legal proceedings and other risks. However, the above methods The collected customer relationship information will have problems such as untimely, inaccurate entry, lack of dynamic updates, etc. The collected business opportunities may also become invalid and miss business opportunities

[0003] At present, in the existing technology, there is a lack of customer management for integrating multiple enterprises into one centralized management, providing different business opportunities, automatic file update, automatic push of competitor information, automatic early warning of customer relationship and other services for different enterprises system, there is no new type of control method and system for customer relationship management based on the accurate push of business opportunities and the precise push of competitor performance.

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