Online extension service system of medical institution

A technology for medical institutions and business systems, applied in medical equipment, healthcare informatics, and promoting communication between physicians or patients. problems, to achieve the effect of promoting the growth of online business volume, promoting business volume growth, and improving the efficiency of communication

Inactive Publication Date: 2020-01-17
宏脉信息技术(广州)股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The online business volume of medical institutions is very limited, because the vast majority of medical institutions lack a complete online service system that can assist the staff to complete various businesses of online reception, so that many medical institutions can receive online Make an appointment, but the follow-up can only be communicated face-to-face in the front desk and departments and other working areas, which often requires customers to go to the medical institution multiple times, which seriously reduces the

Method used

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  • Online extension service system of medical institution
  • Online extension service system of medical institution

Examples

Experimental program
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Effect test

Embodiment

[0026] An online extension business system of a medical institution, such as figure 1 and figure 2 As shown, it includes a local system unit 11, a server 21 and a mobile client terminal 31, the local system unit 11 is communicatively coupled with the server 21, and the server 21 is communicatively coupled with the mobile client terminal 31;

[0027] The mobile client terminal 31 is used to carry out the interaction of voice data and the interaction of text data with the server 21;

[0028] The server 21 is used to establish communication with the mobile client terminal 31 and the local system unit 11, to transmit voice data and text data, and to store customer profile data, acceptance status data, return visit status data and secondary development data;

[0029] The local system unit 11 is used to interact with the server 21 for voice data and text data, and for modifying and extracting customer profile data, acceptance status data, return visit status data and secondary dev...

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PUM

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Abstract

The invention discloses an online extension service system of a medical institution, and relates to the technical field of service systems. The online extension service system solves the problem thatonline service growth cannot be well promoted. The system comprises a local system unit, a server and a mobile client terminal, the local system unit is communicatively coupled with the server, and the server is communicatively coupled with the mobile client terminal. Clients and workers communicate with the local system unit through the mobile client terminal, online service reservation, consultation and query progress can be achieved, the service experience is improved, and increase of the service volume of a medical institution is promoted. Most communication between clients and workers canbe achieved, so that the clients form a habit of proposing a business demand through an online service system, and the increase of online business volume of a medical institution is promoted. Customer data and acceptance condition data can be extracted, so that workers can further know customer conditions, customer experience during customer return visit is improved, and business volume increaseis promoted.

Description

technical field [0001] The invention relates to the technical field of business systems, in particular to an online extended business system of a medical institution. Background technique [0002] The medical institution management system is the necessary technical support and infrastructure for the operation of modern medical institutions. It enables medical institutions to strengthen management through more modern, scientific and standardized means, improve the work efficiency of medical institutions, and improve the quality of medical care. At present, most of the business of medical institutions comes from the front desk reception, and the business volume of online appointments is relatively small, and some medical institutions even do not have online appointment business. Online appointment can improve customer service experience, reduce the time spent by customers in queuing up and handling procedures in medical institutions, and reduce labor costs at the front desk. ...

Claims

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Application Information

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IPC IPC(8): G16H40/67G16H80/00
CPCG16H40/67G16H80/00
Inventor 黄晖
Owner 宏脉信息技术(广州)股份有限公司
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