Remote debugging method, set-top box and server

A technology for remote debugging and set-top boxes, applied to TVs, electrical components, transmission systems, etc., to achieve the effect of low-cost service experience

CN107040777AInactive Publication Date: 2017-08-11SHENZHEN SKYWORTH SOFTWARE
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2017-08-11
Estimated Expiration
Not applicable · inactive patent

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Abstract

The embodiments of the invention disclose a remote debugging method, a set-top box and a server. The method comprises the following steps: establishing an SSH connection with a server based on an SSH protocol, wherein the server is set in a remote extranet; receiving and executing a debugging command sent by the server; during the execution of the debugging command, periodically collecting output data of a set-top box according to a preset cycle; and sending the output data to the server based on the SSH connection to enable the remote server to execute subsequent debugging operation according to the output data. A remote extranet server can remotely debug a set-top box in an intranet without accessing the intranet. Remote set-top box debugging is realized in the true sense. Convenient, real-time, efficient and low-cost service experience is brought to users, customer service personnel and technical personnel.
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Description

technical field

[0001] The invention relates to the technical field of remote debugging, in particular to a remote debugging method, a set-top box and a server. Background technique

[0002] Terminal equipment such as digital set-top boxes and financial smart terminals have been widely used in people's daily work and life.

[0003] When users use this type of terminal equipment to have a fault problem, the operator of the terminal equipment usually chooses to communicate with the user by phone, guide the user through the phone, and let the user try to debug the fault with various methods guided by it. However, due to Users have different levels of education and limited patience, so it takes time and effort to solve the fault problem in this way; or choose to send maintenance personnel to provide door-to-door fault debugging services, but such door-to-door services cost a lot of manpower and time; or Choose to let the user directly send the faulty terminal equipment to the d...

Examples

Embodiment Construction

[0033] In order to make the technical problems solved by the present invention, the technical solutions adopted and the technical effects achieved clearer, the technical solutions of the embodiments of the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only the technical solutions of the present invention. Some, but not all, embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative efforts fall within the protection scope of the present invention.

[0034] figure 1 It is a schematic flowchart of a remote debugging method provided by an embodiment of the present invention. The method of this embodiment is applicable to the scene of remote debugging a set-top box in a remote intranet, and the method can be executed by a set-top box in a remote external network, such as figure 1 As shown, the method...