Text information sentiment analysis method and device, medium and electronic equipment

A text information and sentiment analysis technology, applied in the computer field, can solve problems such as low efficiency of emotional polarity

Pending Publication Date: 2020-02-21
TAIKANG LIFE INSURANCE CO LTD +1
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present disclosure is to provide a text information sentiment analysis method, a text information sentiment analysis device, a computer-readable storage medium, and an electronic device, so as to overcome the problem of low efficiency in determining sentiment polarity to a certain extent, and further improve the Efficiency of Conversational Content in Determining Emotional Polarity

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  • Text information sentiment analysis method and device, medium and electronic equipment
  • Text information sentiment analysis method and device, medium and electronic equipment
  • Text information sentiment analysis method and device, medium and electronic equipment

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Embodiment Construction

[0062] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of embodiments of the present disclosure. However, those skilled in the art will appreciate that the technical solutions of the present disclosure may be practiced without one or more of the specific details being omitted, or other methods, components, devices, steps, etc. may be adopted. In other instances, well-known technical solution...

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Abstract

The invention provides a text information emotion analysis method, a text information emotion analysis device, a computer readable storage medium and electronic equipment, and relates to the technicalfield of computers. The text information sentiment analysis method comprises the steps of determining a word vector sequence of text information according to a corpus; performing text representationprocessing on the word vector sequence in the positive sequence and the word vector sequence in the reverse sequence to obtain a plurality of first feature vectors; determining a plurality of target feature vectors corresponding to the plurality of first feature vectors according to a nonlinear mapping relationship; determining word emotion polarity corresponding to each target feature vector according to comparison between the plurality of target feature vectors and a preset emotion threshold; and determining the sentiment polarity of the text information according to the word sentiment polarity. According to the text information sentiment analysis method, the problem that the efficiency of determining the sentiment polarity is low can be solved to a certain extent, and then the efficiency of determining the sentiment polarity according to the session content is improved.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular, to a text information sentiment analysis method, a text information sentiment analysis device, a computer-readable storage medium, and electronic equipment. Background technique [0002] Intelligent customer service robots refer to the use of computers to replace manual customer service tasks. Intelligent customer service robots can perform operations such as language processing, semantic recognition, and keyword matching for dialogue with users. [0003] Usually, the user will be accompanied by emotional fluctuations during the dialogue process. The intelligent customer service robot can determine the user's current emotional polarity by analyzing the user's conversation content, so as to make adaptive adjustments to the answer content according to different emotional polarities , so as to better serve users. [0004] Among them, the method of determining the emoti...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/332G06N3/04G06N3/08
CPCG06F16/3329G06F16/3344G06N3/084G06N3/044
Inventor 杨正良刘设伟
Owner TAIKANG LIFE INSURANCE CO LTD
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