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Call result acquisition method, system, ivr device and computer-readable storage medium

An acquisition method and a call request technology, applied in the field of communication, can solve problems such as the inability to accurately determine whether the called party is a real person answering, and the inability to accurately identify the type of reason for not being connected, so as to achieve the effect of improving accuracy

Active Publication Date: 2022-03-18
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] In view of this, the purpose of the embodiments of the present invention is to provide a call result acquisition method, system, IVR device and computer-readable storage medium to solve the problem that the call result identification method of the existing outbound call system is not connected. It is impossible to accurately identify the type of reason for not being connected, and it is impossible to accurately determine whether the called side is answered by a real person in the case of connection

Method used

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  • Call result acquisition method, system, ivr device and computer-readable storage medium
  • Call result acquisition method, system, ivr device and computer-readable storage medium
  • Call result acquisition method, system, ivr device and computer-readable storage medium

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Embodiment 1

[0042] figure 2 It is a schematic diagram of the implementation flow of the call result acquisition method provided by Embodiment 1 of the present invention. The execution body of this method is figure 1 The IVR device shown in 4. see figure 2 As shown, the method for obtaining a call result provided in this embodiment includes the following steps:

[0043] Step S201, if a call request sent by the calling terminal is received, call the called terminal 9 through the voice gateway 7 and the operator network 8 where the called terminal 9 is located, and the call request carries the communication number of the called terminal 9 .

[0044] In this embodiment, the administrator creates a call task on the outbound call management terminal 2, imports outbound call samples, customizes outbound call strategies, and writes the configured outbound call data into the database 1, and the database 1 is scanned regularly by the calling terminal , obtain the outbound call task informatio...

Embodiment 2

[0059] image 3 It is a schematic diagram of the implementation flow of the call result acquisition method provided by Embodiment 2 of the present invention. The execution body of this method is figure 1 The IVR device shown in 4. see image 3 As shown, the method for obtaining a call result provided in this embodiment includes the following steps:

[0060] Step S301, if a call request sent by the calling terminal is received, call the called terminal 9 through the voice gateway 7 and the operator network 8 where the called terminal 9 is located, and the call request carries the communication number of the called terminal 9 .

[0061] Step S302, receiving the call signaling returned by the operator network 8 via the voice gateway 7 according to the call result, and judging whether the call is connected according to the call signaling; if the call is not connected, Then go to step S303.

[0062] Step S303, judging whether the call signaling carries a reason for not connect...

Embodiment 3

[0069] Figure 4 It is a schematic diagram of the implementation flow of the call result acquisition method provided by Embodiment 3 of the present invention. The execution body of this method is figure 1 The IVR device shown in 4. see Figure 4 As shown, the method for obtaining a call result provided in this embodiment includes the following steps:

[0070] Step S401, if a call request sent by the calling terminal is received, call the called terminal 9 through the voice gateway 7 and the operator network 8 where the called terminal 9 is located, and the call request carries the communication number of the called terminal 9 .

[0071] Step S402, receiving the call signaling returned by the operator network 8 via the voice gateway 7 according to the call result, and judging whether the call is connected according to the call signaling; if the call is connected, then Go to step S403.

[0072] Step S403, judging whether the call signaling carries a connection reason, and i...

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Abstract

The embodiment of the invention discloses a call result acquisition method, system, IVR equipment and computer-readable storage medium, and relates to the technical field of communication. The method includes: if the call request sent by the calling terminal is received, calling the called terminal through the voice gateway and the network of the operator where the called terminal is located, the call request carrying the communication number of the called terminal; controlling the media server to receive The operator network returns the voice media stream via the voice gateway according to the call result; controls the media server to connect to the voice recognition engine to identify the call result corresponding to the voice media stream; wherein the voice recognition engine Voice waveform files corresponding to various call results are stored; the call result recognized by the voice recognition engine returned by the media server is received, and the call result is returned to the calling terminal. The embodiments of the present invention can improve the accuracy of call result recognition.

Description

technical field [0001] Embodiments of the present invention relate to the communication field, and in particular to a method and system for obtaining a call result, an Interactive Voice Response (Interactive Voice Response, IVR) device, and a computer-readable storage medium. Background technique [0002] The call center is a customer service system established by using the telecommunications call center technology. The Interactive Voice Response (IVR) device of the call center stores the navigation service process. When the user dials the unified access number of the call center through the telephone terminal device, the IVR device can provide the user with voice navigation service by voice. The IVR device generally completes playing and collecting numbers for users by controlling a media server (Media Resource Server, MRS). Users can select the service content they need by pressing the button according to the menu sound prompt of the voice played by the IVR device. If the...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L65/1023H04L65/1104H04L65/65H04M3/51G10L15/26
CPCH04L65/103H04M3/5166H04M3/5191G10L15/26H04L65/1104H04L65/65
Inventor 游波
Owner ZTE CORP
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