Intelligent fixed-line telephone system, intelligent fixed-line telephone outbound method and intelligent fixed-line telephone incoming call answering method

Abstract

The invention discloses an intelligent fixed-line telephone service system, which comprises a fixed-line telephone, an interactive service platform and mobile equipment, the interactive service platform comprises a telephone outbound device, an incoming call answering device and a voice robot; the telephone outbound device initiates an outbound operation through the landline telephone; and the incoming call answering device forwards the incoming call which is not answered by the landline phone side to the mobile equipment or forwards the incoming call to the voice robot. In addition, the invention also discloses an intelligent fixed-line telephone outbound method and an intelligent fixed-line telephone incoming call answering method. According to the invention, a traditional fixed-line telephone is upgraded into an intelligent fixed-line telephone service system capable of carrying out more efficient communication, the missed call is avoided under the conditions of staff departure, business trip, holidays and festivals during incoming call answering, a standardized incoming call answering service is provided, and harassment calls are screened and filtered; standardized service is provided during outbound calling, batch outbound calling is achieved through the voice robot, information collection tasks such as notification and return visit are completed through intelligent interaction, the manual workload is greatly reduced, and the working efficiency is greatly improved.

Description

technical field [0001] The invention relates to the field of communication technologies, in particular to an intelligent landline service system, an outbound call method for an intelligent landline, and a method for answering an incoming call of the smart landline. Background technique [0002] Enterprises and institutions usually equip their employees with landlines at work stations as their work phones, or set up one or more landlines as service hotlines and consultation hotlines. In the case of setting the landline as a service hotline and a consultation hotline, the landline receives a large number of calls every day, and the content is very repetitive. It is very cumbersome and inefficient to set up a special person to answer and repeatedly answer these questions, and it is very cumbersome and inefficient during weekends and weekends. During holidays, there will also be cases where customers call in for consultation and no one is answered, and in some special time perio...

AI Technical Summary

Problems solved by technology

When the landline is set up as a service hotline and consultation hotline, the number of incoming calls received by the landline every day is extremely large, and the content of the calls is highly repetitive. During holidays, there will also be situations where customers call in for consultation and no one will answer, and in some special time periods (such as the company's anniversary), it will be very cumbersome to call people from other units one by one with a landline; In the case of employees equipped with landlines, the situation that employees miss calls when they leave their stations, or employees cannot answer customer calls when they are away on business trips, which affects business, cannot be resolved

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