Customer number state matching method and device, electronic device and storage medium

Abstract

The invention provides a customer number state matching method and device, an electronic device and a readable storage medium. The method comprises the following steps: obtaining feedback audio of anoutbound number in real time, judging whether the feedback audio is a ringtone or not, if yes, performing state matching on an acoustic decoding result corresponding to the ringtone according to a ringtone matching rule, and if the audio is voice broadcast, performing state matching on a voice broadcast text according to a voice broadcast matching rule to obtain a corresponding state matching result; if the client is in the connection stage and the client hangs up within the preset time, performing state matching on the client feedback text according to a client feedback matching rule to obtain a corresponding state matching result; and finally, determining the state matching result obtained at the moment closest to the hang-up moment as the client number state of the outbound number. Thefeedback audio of the outbound number is acquired in real time, and the corresponding matching rules are adopted for the types of different feedback audios to perform state matching, so that the judgment efficiency and the judgment accuracy of the customer number state can be improved.

Description

technical field [0001] The invention relates to the field of intelligent outbound calls, in particular to a client number status matching method, device, electronic equipment and readable storage medium. Background technique [0002] In the application scenario of smart outbound calls, the status of the dialed customer number is very important information, so that corresponding response strategies can be implemented according to the status of the customer number, thereby improving the efficiency of outbound calls. [0003] The relevant methods for judging the state of the customer number are: manual marking judgment and signaling detection judgment. [0004] Manual labeling and judgment: For small-scale call centers, manual outbound calls are generally completed, and the agents directly label and record according to customer feedback. This solution requires a lot of labor, the cost of operation will be greatly wasted, and the efficiency is not high enough. [0005] Signali...

AI Technical Summary

Problems solved by technology

[0006] The embodiment of the present invention provides a customer number status matching method and device, aiming to solve the situation that the accuracy rate of customer number status judgment is not high, so as to improve the accuracy rate of customer number status judgment, thereby improving the efficiency of outbound calls

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