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Sound optimization method and sound optimization system

An optimization method and sound technology, applied in the field of signal processing, can solve problems such as the inability to improve customer user experience and manual customer service work experience, and achieve the effects of improving customer experience, maintaining continuity, and relieving work pressure

Active Publication Date: 2020-10-02
北京灵伴即时智能科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the inventor found through research that in the prior art, the telephone customer system or call center does not add any sound optimization processing module, and it is impossible to improve the user experience of customers and the working experience of human customer service through sound optimization processing.

Method used

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Embodiment Construction

[0045] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0046] The invention discloses a sound optimization method, comprising:

[0047] Step 1, set the sound optimization parameters;

[0048]The user opens the console of the sound optimization processing system, and sets sound optimization parameters in the console;

[0049] Specifically, the console includes a display device with a touch screen or a display device with an input device; wherein the input device includes a mouse and a keyboard;

[0050] The user adjus...

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Abstract

The invention discloses a sound optimization system. The sound optimization system comprises a console, a processor and a server; the console is connected to the server; the processor is connected tothe console; the console is used for setting and adjusting sound optimization parameters; the processor is used for performing sound optimization processing according to the set and adjusted sound optimization parameters; and the server is used for storing a recording result, the sound optimization parameter and the corresponding sound optimization mode. In addition, the invention also discloses asound optimization method. By the adoption of the voice optimization method and system, a manual service agent can call the voice optimization mode to optimize the voice of a complaint client, the working pressure of the complaint client is effectively relieved, and the working experience is improved; when a voice robot transfers the manual service agent, the tone and the timbre of the manual service agent are consistent and coherent with the voice robot, a specific voice optimization mode can be selected and configured for the voice robot according to customer attributes, the tone and the timbre of the manual service agent are converted into a target optimization mode, and the customer experience is improved.

Description

technical field [0001] The invention relates to the technical field of signal processing, in particular to a sound optimization method and a sound optimization system. Background technique [0002] In the prior art, sound optimization processing has been applied in various technical fields, and the telephone customer service system is also widely used in various industries such as telecommunications, finance, government agencies, electric power, and postal services. However, the inventor found through research that in the prior art, the telephone customer system or call center does not add any sound optimization processing module, and it is impossible to improve the user experience of customers and the working experience of human customer service through sound optimization processing. Contents of the invention [0003] Based on this, in order to solve the technical problems in the prior art, a sound optimization method is proposed, including: [0004] Step 1, set the soun...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L21/0208G10L21/007G10L17/00G10L17/26H04M3/50
CPCG10L17/26G10L21/007G10L21/0208H04M3/50
Inventor 庞在虎朱风云陈博
Owner 北京灵伴即时智能科技有限公司
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