System problem processing method and device

A technology of system problems and processing methods, applied in the field of system maintenance, can solve problems such as the lack of automatic solution to system problems, low degree of system intelligence, and manual repair of the system, so as to reduce the cost of manual maintenance, realize automatic operation and maintenance, and improve intelligence degree of effect

Pending Publication Date: 2020-10-09
BANK OF CHINA
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Problems solved by technology

[0002] After the system has been running for a long time, or after some unconventional operations are performed, various problems are prone to occur, and the problems that occur each time may be similar, but every time a system problem occurs, the system

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  • System problem processing method and device
  • System problem processing method and device

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Embodiment Construction

[0055] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0056] In order to make the above objects, features and advantages of the present invention more comprehensible, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0057] refer to figure 1 , figure 1 It is a schematic flowchart of a system problem handling method provided by an embodiment of the present invention.

[0058] The system problem handling method includes:

[0...

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Abstract

The invention provides a system problem processing method and device. The method comprises the following steps: obtaining system problems generated in a system operation process in real time; judgingwhether the system problem has an error code or not; if the system question has the error code, querying a solution knowledge base, and obtaining at least one solution corresponding to the system question; and automatically executing the solution to solve the system problem. That is to say, the system problem processing method can automatically monitor and solve system problems occurring in the system operation process, automatic operation and maintenance of the system are achieved to a certain extent, the intelligent degree of the system is improved, and the manual maintenance cost of the system is reduced.

Description

technical field [0001] The present invention relates to the technical field of system maintenance, and more specifically, to a system problem processing method and device. Background technique [0002] After the system has been running for a long time, or after some unconventional operations are performed, various problems are prone to occur, and the problems that occur each time may be similar, but every time a system problem occurs, the system needs to be It is inefficient for administrators or operation and maintenance personnel to manually repair the system. [0003] Moreover, the current system has a low degree of intelligence and does not have the function of automatically solving system problems. Contents of the invention [0004] In view of this, in order to solve the above problems, the present invention provides a system problem processing method and device, the technical solution is as follows: [0005] A system problem processing method, the system problem pr...

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Application Information

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IPC IPC(8): G06F16/24G06F11/07G06N3/08G06F16/35
CPCG06F16/24G06F11/0793G06N3/08G06F16/35
Inventor 申亚坤
Owner BANK OF CHINA
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