Optimization processing method and device for banking outlet business handling

Abstract

The invention discloses an optimization processing method and device for banking outlet business handling. The method comprises the following steps: acquiring a customer queuing queue state of each business handling channel in a banking outlet in real time; calculating a business pressure value of each business handling channel according to the customer queuing queue state of each business handling channel and an association relationship between the customer queuing queue state and a historical record of business handling of the worker; when the business pressure value of any business handlingchannel in the banking outlets exceeds a preset threshold value, sending alarm information for assisting in business handling to workers of the business handling channels of which the business pressure values do not exceed the preset threshold value in the banking outlets. According to the method disclosed in the invention, the purpose of allocating workers to the business handling channel of which the business pressure value exceeds the preset threshold can be realized according to the sent alarm information for assisting in handling the business, so that customers are prevented from waitingin line for a long time, the customer experience is improved, and the comprehensive office efficiency of banking outlets is improved.

Description

technical field [0001] The present invention relates to the technical field of financial science and technology, and in particular to a method and device for optimizing processing of banking outlet business. Background technique [0002] This section is intended to provide a background or context to embodiments of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] At present, all bank outlets provide various types of business for customers to choose from. Various types of business can include different businesses under different business handling channels. Among them, different business handling channels include public channels, private channels and self-service Handling channels and other channels, different services may include transfer, card opening and other services. [0004] However, in the traditional way, the number and number of staff allocated by the bank for each business ...

AI Technical Summary

Problems solved by technology

The staff of each business handling channel can only handle the business under the corresponding business handling channel according to the established work allocation, and cannot flexibly handle the business of other business handling channels

[0005] And when the number of customers of a certain business handling channel increases, there will generally be a large number of customers queuing up, which will cause excessive business pressure on the staff handling the business handling channel

However, in the traditional way, the staff of each business handling channel are fixed and cannot handle the business of other business handling channels in a mobile manner. As a result, all staff at the bank outlets cannot handle business at the same time. For example, at the same time, some employees are extremely busy, and some Employees are extremely idle, resulting in long waiting time for customers, affecting customer experience, resulting in a waste of bank resources, which in turn leads to low overall office efficiency of bank outlets

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