Call information processing method, device, computer equipment and storage medium
An information processing method and technology of call content, applied in the field of call information processing method, computer equipment and storage medium, and device, capable of solving problems such as inability to sort out call content
Active Publication Date: 2021-04-20
浙江企蜂信息技术有限公司
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Problems solved by technology
[0004] In view of the related technologies mentioned above, the inventor believes that there is a defect that at present, only the storage of telephone numbers and recording information can be realized mechanically, and it is impossible to assist the operator in sorting out the content of the call
Method used
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Embodiment Construction
[0096] The embodiment of the present application discloses a call information processing method, refer to figure 1 , including the following steps:
[0097] Database building step 1: call the customer phone number and customer service number to generate the customer database.
[0098] Step 1 of building the database is specifically performed as follows:
[0099] Call the customer's phone number, traverse all customer databases for conditional judgment, the judgment condition is whether the customer's phone number appears in any customer database,
[0100] If the judgment result is yes, call the customer database;
[0101] If the judgment result is negative, generate a customer database, write the customer phone number into the customer database, and write the database information into the customer database in response to the database information input from the outside, wherein the database information includes at least the customer name.
[0102] Among them, the customer da...
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The application relates to a call information processing method, device, computer equipment and storage medium, which includes the following steps: a step of building a customer database by calling a customer phone number and a customer service number; a step of starting a call with a customer; It is used to respond to the keyword information input from the outside world, and store the keyword information in the preset steps of all customer databases; it is used to record the call content, and store the call content into the corresponding customer database; it is used to identify the call content, according to the key Word information splitting call content into multiple key paragraphs corresponding to keyword information; used to respond to search information input from the outside world, traverse the customer database corresponding to search information, and retrieve keyword information that does not correspond to key paragraphs Generate a filter step that does not mention information groups. The application has the effect of assisting the user in identifying and screening call content, and facilitating the user to find call content and key information not involved in the call in a timely and efficient manner.
Description
technical field [0001] The present application relates to the field of communication management, in particular to a call information processing method, device, computer equipment and storage medium. Background technique [0002] VOIP telephone / VOIP network telephone is a telephone call terminal, commonly known as a telephone, which is a new service that uses Internet technology or network for voice communication. From the perspective of network organization, there are two popular methods: one is voice communication using the Internet network, which we call Internet telephony; Some people call it economy phone or cheap phone. Compared with the two, the former has the advantages of low investment and low price, but there are important defects such as no service level and the quality of the whole call cannot be guaranteed. This method is mostly adopted by computer companies and data network service companies. Compared with the former, the latter has a larger investment and h...
Claims
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IPC IPC(8): G06F16/2458H04M1/00
CPCG06F16/2462H04M7/006
Inventor 蔡黎宏陈进东
Owner 浙江企蜂信息技术有限公司