Remote diagnosis method, device and system, electronic equipment and computer readable storage medium

Abstract

The embodiment of the invention provides a remote diagnosis method, device and system, electronic equipment and a computer readable storage medium. The method is applied to a system comprising a target terminal and a diagnosis system, a target client is installed on the target terminal, and the method comprises the steps that the diagnosis system pushes verification information to the target terminal under the condition that the target client on the target terminal breaks down; the target client receives the verification information through the target terminal, and establishes a long connection channel between the target client and the diagnosis system after the verification information passes the verification; the diagnosis system sends a diagnosis instruction corresponding to the fault of the target client to the target client through the long connection channel; the target client receives the diagnosis instruction, executes the diagnosis instruction on the target terminal and feedsback diagnosis data; and the diagnosis system receives and displays the diagnosis data. According to the embodiment of the invention, specific mobile terminal equipment and use scenes can be combinedin the diagnosis process, so that the positioned fault reason is more accurate and reliable.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a remote diagnosis method, device and system, electronic equipment, and a computer-readable storage medium. Background technique [0002] With the maturity of mobile development technology, industry competition has intensified. Major APPs (applications, Application) are gradually platformized and containerized, and are responsible for the use of the main entrances of their respective companies' businesses. This inevitably leads to the gradual enlargement and complexity of the APP itself. In addition, the rapid iterative development pace, complex user environment, and diverse application frameworks have brought huge challenges to the development and management of mobile APPs. [0003] In particular, in the process of development and management, we are faced with an important problem: how to quickly locate the cause of problems that occur when users use the APP. S...

AI Technical Summary

Problems solved by technology

[0005] In view of the above problems, the embodiments of the present invention provide a remote diagnosis method, device and system, electronic equipment, and a computer-readable storage medium, so as to solve the problem of passive, untimely and locating problems in the prior art when inferring the cause of an APP client problem offline. Causes of problems Problems with poor quality

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