Updating method, device and equipment of intelligent customer service knowledge base and storage medium

A technology of intelligent customer service and update method, applied in the computer field, can solve the problems of untimely adding data and unable to delete dirty data in time

Pending Publication Date: 2020-12-29
BEIJING DAJIA INTERNET INFORMATION TECH CO LTD
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present disclosure provides an update method, device, device and storage medium for an intelligent customer service knowledge base, so as to at least solve the problems in the related art that the data recorded in the intelligent knowledge base cannot be added in time, and the dirty data in the intelligent knowledge base cannot be deleted in time

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  • Updating method, device and equipment of intelligent customer service knowledge base and storage medium
  • Updating method, device and equipment of intelligent customer service knowledge base and storage medium

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Embodiment Construction

[0057] In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

[0058] It should be noted that the terms "first" and "second" in the specification and claims of the present disclosure and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein can be practiced in sequences other than those illustrated or described herein. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consi...

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Abstract

The invention relates to an updating method and device of an intelligent customer service knowledge base, equipment and a storage medium. The method comprises the steps that at least one piece of artificial question and answer record data and question and answer matching degrees of the artificial question and answer record data are acquired from an artificial question and answer record table at preset acquisition time intervals; adding the artificial question-answer record data of which the question-answer matching degree of the artificial question-answer data meets a first set matching condition into an intelligent customer service knowledge base; obtaining at least one piece of intelligent question and answer record data from the intelligent question and answer record table and the question and answer matching degree of each piece of intelligent question and answer record data at preset cleaning time intervals; deleting the intelligent question and answer record data of which the question and answer matching degree of the intelligent question and answer data meets a second set matching condition from the intelligent customer service knowledge base, so that data can be added intothe intelligent knowledge base in time, and dirty data can be deleted in time; and while the labor cost is saved, a comprehensive intelligent knowledge base can be created.

Description

technical field [0001] Embodiments of the present disclosure relate to computer technology, and in particular to a method, device, equipment and storage medium for updating an intelligent customer service knowledge base. Background technique [0002] Intelligent customer service refers to automatically identifying user problems through machines and providing corresponding solutions. In specific implementation, using intelligent customer service to answer user questions can improve the response speed of user problems and save labor costs. The working mode of intelligent customer service is generally to first use NLP (Natural Language Processing, natural language processing) algorithm to identify user problems, and then go to the intelligent knowledge base configured in the background to find corresponding solutions and provide them to users. At present, the recognition accuracy of the NLP algorithm is relatively high. Therefore, building a comprehensive and accurate intellige...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/23G06F16/215G06F16/2458G06F40/30G06K9/62
CPCG06F16/2322G06F16/215G06F16/2462G06F40/30G06F18/22
Inventor 李箫
Owner BEIJING DAJIA INTERNET INFORMATION TECH CO LTD
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