Updating method, device and equipment of intelligent customer service knowledge base and storage medium

Abstract

The invention relates to an updating method and device of an intelligent customer service knowledge base, equipment and a storage medium. The method comprises the steps that at least one piece of artificial question and answer record data and question and answer matching degrees of the artificial question and answer record data are acquired from an artificial question and answer record table at preset acquisition time intervals; adding the artificial question-answer record data of which the question-answer matching degree of the artificial question-answer data meets a first set matching condition into an intelligent customer service knowledge base; obtaining at least one piece of intelligent question and answer record data from the intelligent question and answer record table and the question and answer matching degree of each piece of intelligent question and answer record data at preset cleaning time intervals; deleting the intelligent question and answer record data of which the question and answer matching degree of the intelligent question and answer data meets a second set matching condition from the intelligent customer service knowledge base, so that data can be added intothe intelligent knowledge base in time, and dirty data can be deleted in time; and while the labor cost is saved, a comprehensive intelligent knowledge base can be created.

Description

technical field [0001] Embodiments of the present disclosure relate to computer technology, and in particular to a method, device, equipment and storage medium for updating an intelligent customer service knowledge base. Background technique [0002] Intelligent customer service refers to automatically identifying user problems through machines and providing corresponding solutions. In specific implementation, using intelligent customer service to answer user questions can improve the response speed of user problems and save labor costs. The working mode of intelligent customer service is generally to first use NLP (Natural Language Processing, natural language processing) algorithm to identify user problems, and then go to the intelligent knowledge base configured in the background to find corresponding solutions and provide them to users. At present, the recognition accuracy of the NLP algorithm is relatively high. Therefore, building a comprehensive and accurate intellige...

AI Technical Summary

Problems solved by technology

[0004] The present disclosure provides an update method, device, device and storage medium for an intelligent customer service knowledge base, so as to at least solve the problems in the related art that the data recorded in the intelligent knowledge base cannot be added in time, and the dirty data in the intelligent knowledge base cannot be deleted in time

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