Parcel loss processing method and device, medium and terminal equipment

A processing method and technology of a processing device, which are applied in data processing applications, instruments, business, etc., can solve the problems of complicated, troublesome and inefficient refund processes, and achieve the effect of simplifying the insurance review process and improving work efficiency.

Inactive Publication Date: 2021-01-08
广东壹健康健康产业集团股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a package loss processing method to solve the technical problem that the refund process is very complicated, troublesome and inefficient in the existing package loss processing scheme

Method used

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  • Parcel loss processing method and device, medium and terminal equipment
  • Parcel loss processing method and device, medium and terminal equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0027] Please refer to figure 1 , is a flow chart of the steps of a package loss processing method provided by the embodiment of the present invention, including steps 101 to 103, each step is specifically as follows:

[0028] Step 101, receiving an order status update instruction, the order status update instruction is to change the current status of the target order to the package lost status.

[0029] Step 102, acquire the logistics status of the target order, determine whether the insurance claim is allowed to be initiated according to the logistics status, and upload the insurance claim letter file to the server when it is determined that the insurance claim is allowed to be initiated.

[0030] In this embodiment, the logistics status includes a delivered status, a rejected logistics status, an abnormal package status, a system pre-sign-in status or a customer service pre-sign-in status.

[0031] In this embodiment, after uploading the insurance claim letter file to the ...

Embodiment 2

[0037] Accordingly, please refer to figure 2 , is a schematic structural diagram of a package loss processing device provided in another embodiment of the present invention, including: an instruction receiving module, a file uploading module and a status updating module.

[0038] The instruction receiving module is configured to receive an order status update instruction, and the order status update instruction is to change the current status of the target order to a lost package status.

[0039] The file upload module is used to obtain the logistics status of the target order, determine whether to allow the insurance claim to be initiated according to the logistics status, and upload the insurance claim settlement letter file to the server when it is determined that the insurance claim is allowed to be initiated.

[0040] In this embodiment, the logistics status includes a delivered status, a rejected logistics status, an abnormal package status, a system pre-sign-in status ...

Embodiment 3

[0045] An embodiment of the present invention also provides a computer-readable storage medium, the computer-readable storage medium includes a stored computer program; wherein, when running, the computer program controls the device where the computer-readable storage medium is located to execute the above-mentioned The package loss processing method described in any one of the embodiments.

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PUM

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Abstract

The invention discloses a parcel loss processing method comprising the steps: receiving an order state updating instruction, wherein the current state of a target order is changed into a parcel loss state according to the order state updating instruction; obtaining a logistics state of the target order, determining whether insurance claim settlement is allowed to be initiated or not according to the logistics state, and uploading an insurance claim settlement letter file to a server when it is determined that insurance claim settlement is allowed to be initiated; when the insurance claim auditis passed, calculating the amount to be compensated according to the target order, transferring the account to the account of the target user according to the amount to be compensated, and changing the current state of the target order into a parcel loss state; according to the technical scheme, after the parcel is lost, the insurance claim settlement function file is uploaded to the server to complete auditing, the insurance auditing process is simplified, when insurance claim settlement auditing is passed, account transfer is automatically conducted on the account of the target user, the current state of the target order is updated, and therefore the working efficiency is improved.

Description

technical field [0001] The invention relates to the field of logistics processing, in particular to a package loss processing method, device, medium and terminal equipment. Background technique [0002] With the rapid development of e-commerce and the popularity of personal handheld terminals, using personal handheld devices to shop online has become a way of life for contemporary young people. In the existing online shopping mode, packages are often lost. When a customer needs a refund due to a lost package, the store usually negotiates with the insurance company to transfer the insurance claim amount to the customer's account. [0003] However, the current package loss handling solution requires the store to hand over the claim letter to the insurance company to make the compensation. The entire refund process is very complicated and troublesome, and the efficiency is low. Therefore, there is an urgent need in the market for a convenient package loss handling strategy to ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/08G06Q30/06G06Q40/08
CPCG06Q10/083G06Q30/0635G06Q40/08
Inventor 陈颖甄黄务实吴万斌李远明陈育鸿黄文洲蔡文峰陈豪飞何念韦森南
Owner 广东壹健康健康产业集团股份有限公司
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