Session message processing method and device, computer equipment and storage medium

Abstract

The embodiment of the invention relates to the technical field of cloud, and discloses a session message processing method and device, computer equipment and a storage medium. The method comprises thefollowing steps: firstly, receiving a session message sent by a first client, wherein the session message comprises an identity identifier of a target session object participating in a target session, and the target session comprises a first session between a first application account and at least one second application account; obtaining key information in the session message according to an identity identifier of a target session object, and when the key information is matched with preset effective key information, obtaining reply information corresponding to the effective key information;and finally, sending reply information to the first client. According to the method, the key information is acquired by analyzing the identity identifier in the session message, and then the reply information which can be fed back to the client is acquired by utilizing the key information, so the information acquisition accuracy is improved, the session demand of a user is met, and the session efficiency is improved.

Description

technical field [0001] The embodiments of the present application relate to the field of cloud technologies, and in particular, relate to a conversation message processing method, device, computer equipment, and storage medium. Background technique [0002] With the rapid development of cloud technology, Instant Messaging (IM) software with interactive functions is widely used in various fields because it can provide network users with a low-cost and high-efficiency communication service integrating text, images, and sounds. An online business scenario. For example, more and more enterprises use instant messaging software as an office communication tool to meet their communication needs in business and office. [0003] So far, when the vast majority of enterprise users use instant communication software for conversational communication, they still cannot avoid repeatedly replying to various questions raised by customers. Even if the communication software has pre-edited aut...

AI Technical Summary

Problems solved by technology

[0003] So far, when the vast majority of enterprise users use instant communication software for conversational communication, they still cannot avoid repeatedly replying to various questions raised by customers. Even if the communication software has pre-edited automatic reply texts for selection, automatic The style of the reply text is generally single and limited, and the scope of application is narrow, so that enterprise users often need to edit the content of the reply by themselves, resulting in low conversation efficiency

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