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Voice call method, device and equipment

A technology for voice calls and call terminals, applied in the computer field, can solve problems such as inability to obtain call effects and low call efficiency, and achieve the effect of improving call efficiency and flexible call process

Active Publication Date: 2021-04-06
ZHEJIANG KOUBEI NETWORK TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the present application provides a voice call method, device and equipment, the main purpose of which is to solve the problems in the prior art that the call judgment process is relatively subjective, the call efficiency is low, and effective call effects cannot be obtained

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  • Voice call method, device and equipment
  • Voice call method, device and equipment

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Embodiment Construction

[0073] Hereinafter, the present application will be described in detail with reference to the drawings and embodiments. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0074] Usually, in the outbound call process of existing voice robots, the call queue only considers the initial call scenario, and the second call needs to wait for manual allocation, which makes the call judgment process more subjective and the call efficiency is low. In addition, the call queue can only Through intelligent outbound calls, no manual combination can be achieved, and effective call effects cannot be obtained. This application can determine the calling mode applicable to the terminal to be called by analyzing the calling intention of the terminal to be called in the list of terminals to be called at the server end, and further use the calling platform set by the server to send th...

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Abstract

The application discloses a voice call method, device, and equipment, which relate to the field of computer technology. A call queue can be generated based on the portrait letter of the service object corresponding to the terminal to be called, and service items that are more suitable for pushing can be provided to the service object, improving the waiting time. The call efficiency of the call terminal. The method includes: obtaining a list of terminals to be called, in which the portrait information of each corresponding service object of the terminal to be called is recorded; by matching the set of pre-precipitated platform communication items with the portrait information of the corresponding service object of the terminal to be called , analyze the intention details of the terminal to be called on the call demand scene; according to the intention details of the terminal to be called on the call demand scene, determine the call queue corresponding to the terminal to be called in the terminal list to be called; in response to the trigger instruction of the voice call, according to The call queue initiates a voice call to the terminal to be called in the terminal list to be called.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a voice call method, device and equipment. Background technique [0002] At present, the voice call function is often used in enterprise service scenarios, including automatic call and manual call. The automatic call can use voice robots to replace traditional manual calls, automatically dial calls, communicate with customers, and can automatically label and classify high-level calls. Intended users. [0003] Usually, in order to improve call efficiency, the call center can initiate voice calls in batches through the voice robot, and feed back the call results to the call center management personnel, who will arrange for the second manual call allocation to provide customers with high-quality services, and cooperate with To establish a good long-term cooperative relationship. [0004] However, during the outbound call process of the existing voice robot, the call qu...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523H04M3/527
CPCH04M3/5141H04M3/515H04M3/5235H04M3/527
Inventor 杜海峰
Owner ZHEJIANG KOUBEI NETWORK TECH CO LTD
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