Acquisition, operation and maintenance work order scheduling management method and system for order grabbing and dispatching

Abstract

The invention relates to the field of electric information acquisition, operation and maintenance, in particular to an acquisition, operation and maintenance work order scheduling management method and system for order grabbing and dispatching, and the method comprises the following steps: S1, mode selection: enabling a work order to enter a to-be-dispatched work order pool, calculating the numberof to-be-grabbed work orders per capita, and judging whether a newly added work order adopts order grabbing or dispatching; S2, performing order grabbing, calculating work orders entering an order grabbing queue, issuing the waiting duration of the work orders to operation and maintenance personnel for order grabbing, and transferring the work orders to an order sending queue after order grabbingtimeout; S3, performing order sending, calculating the priority of the work orders entering the order sending queue and carrying out automatic work order sending; and S4, if the scheduling is successful, updating the work order operator information. By monitoring the change conditions of the operators and the work orders to be dispatched, the operation and maintenance personnel can actively and autonomously grab the work orders when there are few operation and maintenance orders and passively dispatch the work orders when there are many work orders or there are no people grabbing difficult problems, and it is guaranteed that all the operation and maintenance work orders are issued to the operation and maintenance personnel in time to be processed.

Description

technical field [0001] The invention relates to the field of electrical information collection, operation and maintenance, in particular to a dispatch management method and system for collecting, operating and maintaining work orders by rushing dispatch orders. Background technique [0002] At present, the work order scheduling algorithm adopted in the collection, operation and maintenance work of various power companies is relatively simple. Through order dispatching, order grabbing or simple methods, there are mainly the following problems: [0003] 1. The simple method of grabbing orders will lead to some of the work orders being processed by no one when there are few operation and maintenance personnel and a large number of work orders. [0004] 2. In the case of a simple order dispatching method with a large number of operation and maintenance personnel and a small workload, the participation of the operation and maintenance personnel is not high, and the dispatch of or...

AI Technical Summary

Problems solved by technology

[0003] 1. The simple order grabbing method will lead to some of the work orders being unmanned when there are few operation and maintenance personnel and a large number of work orders.

[0004] 2. In the case of a simple order dispatching method with a large number of operation and maintenance personnel and a small workload, the participation of operation and maintenance personnel is not high, and the dispatch of orders is not timely or unreasonable

[0005] 3. The combination of rush and dispatch based on configuration switching requires manual configuration switching, which lacks the ability to dynamically adjust with workload

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